Miranda Reilley
Fallon,NV
Summary
Adaptable administrative professional with 10 years of experience across administrative, sales, and customer service roles. Previous directly applicable experience while working for Patagonia supporting a promotional products sales team by recommending products, creating product and decoration quotes, creating virtual sample, entering orders, and coordinating projects. Specialist in time management who thrives in a fast paced and people focused environment. Looking to utilize my design, communication, and organizational skills as well as my industry knowledge to add to the Halo team in the Sales Support role.
Overview
9
9
years of professional experience
Work History
Sales Lead
La-Z-Boy Furniture Galleries
Reno , Nevada
2021.04 - Current
- Build a strong relationship with each client understanding their individual lifestyle and needs to offer them suggestions on products that meet those needs
- Enter orders, collect payment, reviewed contract with client and then track their order updating them as needed and scheduling delivery
- Maintain a strong client base resolving customer service issues as they arise using creative solutions that benefit both customer and company
Care Technical Support Advisor
TRANSCOM
Remote
2020.08 - 2020.12
- Used problem solving and research skills to provide remote technical support to customers experiencing a range of issues with their electronics
- Used soft skills in communication to provide an excent customer experience consistent with the expectations of Apple customers
Rental Sales Agent
SIXT
Las Vegas , NV
2020.02 - 2020.04
- Used sales skills including building strong report, pitching products and options based on availability, and using top down sales and other upselling techiniques to maximize revenue while providing an exceptional customer experience
Greeter and Customer Service Representative
SIXT
Las Vegas , NV
2019.09 - 2020.02
- Provided administrative support to the management team to ensure emails are responded to, documents are scanned and filed, and customer service issues are resolved in a timely manner
Custom Embellishment Specialist
PATAGONIA
Reno , NV
2018.10 - 2019.07
- Oversaw large volume orders over a period of 4-8 weeks, using customer service skills, organizational skills, time management, and problem solving skills to ensure accurate and timely product delivery
- Served as a first point of contact for all west coast Corporate Sales representatives in addition to collaborating with other Custom Embellishment Specialists to manage changing business needs
- Worked with clients directly creating embellishment quotes, virtual samples, and spec samples as needed to create customer confidence and satisfaction
Corporate Sales Service Representative
PATAGONIA
Reno , NV
2017.10 - 2018.10
- Provided high level customer service via phone and email working primarily with large volume promotional product wholesale accounts
- Recommended product, pivoting and upselling as necessary, and accurately entered client orders
- Served as a new hire trainer for the department developing materials, programming, and training schedules as well as presenting to outside groups
Special Projects and Corporate Sales Assistant
PATAGONIA
Reno , NV
2017.07 - 2017.10
- Managed and analyzed sales data using Microsoft Excel and other software
- Completed a variety of special projects as assigned including invoicing, PO creation, and email inbox organization for a team of 10-12
Student Director, Shift Lead, Dispatcher, and Senior Officer
ASUN CAMPUS ESCORT
Reno , NV
2013.03 - 2017.05
- Made data driven decisions on scheduling, policy & program implementation, and budget management
- Helped lead and manage a staff of 30+ employees, handingling tense interpersonal situations
Cashier
CHIPOTLE
Las Vegas , NV
2012.02 - 2012.08
- Provided customer service in a variety of roles, conveyed menu and mission knowledge, and helped to create a positive team culture in a fast paced environment
Education
High School Diploma With Honors -
Las Vegas Academy
Las Vegas, NV2012
B.A. - Psychology
The University of Nevada
Reno, NV2017
Skills
- Experience in Microsoft Word, Teams, Outlook, Excel, Powerpoint and Adobe Illustrator
- Proven customer service skills in a variety of settings including by email, phone, and in person
- Ability to quickly pick up software. Previous examples include AX 2009, Dynamics 365, WM, SPSS, Elastic B2B Sales, and Sharepoint
- Excellent organizational, time management, and interpersonal skills proven in remote work
Timeline
Sales Lead
La-Z-Boy Furniture Galleries
2021.04 - Current
Care Technical Support Advisor
TRANSCOM
2020.08 - 2020.12
Rental Sales Agent
SIXT
2020.02 - 2020.04
Greeter and Customer Service Representative
SIXT
2019.09 - 2020.02
Custom Embellishment Specialist
PATAGONIA
2018.10 - 2019.07
Corporate Sales Service Representative
PATAGONIA
2017.10 - 2018.10
Special Projects and Corporate Sales Assistant
PATAGONIA
2017.07 - 2017.10
Student Director, Shift Lead, Dispatcher, and Senior Officer
ASUN CAMPUS ESCORT
2013.03 - 2017.05
Cashier
CHIPOTLE
2012.02 - 2012.08
High School Diploma With Honors -
Las Vegas Academy
B.A. - Psychology
The University of Nevada
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