Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Miranda Robbins

Waldo,OH

Summary

Dedicated 911 Dispatcher offering ten years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in training new hires and 911 center protocols. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

12
12
years of professional experience
1
1
Certification

Work History

911 Emergency Telecommunicator

Delaware County 911
06.2013 - Current
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Front End Verification

Intermedix
03.2011 - 09.2013
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Verified client information by analyzing existing evidence on file.

Education

Master of Science - Human Resources Management

Franklin University
Columbus, OH
03.2023

MBA - Criminal Justice

Ohio Christian University
Circleville, OH
05.2020

Associate of Arts - Criminal Justice

Columbus State Community College
Columbus, OH
05.2017

Skills

  • National Crime Information Center (NCIC)
  • National Law Enforcement Telecommunications System (NLETS)
  • Patient Information
  • Crew Monitoring
  • Emergency Medical Dispatching
  • Prioritizing Effectively
  • Equipment Dispatch
  • Team Meetings
  • Computer-Aided Dispatching
  • Teamwork and Collaboration
  • Client Rapport-Building
  • Quality Assurance Requirements
  • Verbal and Written Communication
  • Emergency Call Routing

Accomplishments

  • Earned "Telecommunicator of the year award" in 2022.
  • Selected as mentor/trainer for new hires.

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • First Aid/CPR Certified

Timeline

911 Emergency Telecommunicator

Delaware County 911
06.2013 - Current

Front End Verification

Intermedix
03.2011 - 09.2013

Master of Science - Human Resources Management

Franklin University

MBA - Criminal Justice

Ohio Christian University

Associate of Arts - Criminal Justice

Columbus State Community College

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Miranda Robbins