Miranda Robertson
Gonzales,LA
Summary
Dynamic customer service professional with extensive experience at HOME360, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and complaint handling, consistently achieving high retention rates and positive feedback.
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative/Dispatcher
HOME360
06.2020 - 12.2021
- Managed to return to Home360 to help my sister-in-law out with another hurricane IDA even with the high-stress situations her company effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly working through our hurricane list as a team, weekly meeting to do, where are we at, what next, delegate any issues/backordered items that needed to take care of.
Customer Service Representative/Dispatcher
HOME360
09.2017 - 04.2018
- Managed high-stress situations effectively, After hurricane Harvey's destruction, maintaining professionalism under pressure while resolving disputes or conflicts. Scheduling jobs for technicians.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information. Working well with customers, even with back logs to get the job done.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Director/Daycare Owner
Adventures in Learning LLC
03.2013 - 04.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment. While retaining a Class A Daycare rating & a curriculum provided by the state to advance our little learners.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Baton Rouge General
Surgical Supply Supervisor, Capital Procurement Specialist, Inventory Control Manager
11.2006 - 03.2013
- Capital Procurement Specialist: Only Procurement Agent over 80 million dollar expansion. Budgeted, ordered, all equipment, received, tagged and put in place by myself & the facilities team. Meeting with the departments, Doctors, and Nurses the expansion was completed on time. Demonstrated strong organizational and time management skills while managing multiple projects.
- Inventory Control Surgical Supply Supervisor: Our Surgical warehouse supplied the entire OR department, Heart lab, Cath Lab, any special cases for the OR. We had 10 employees pulling over 100 cases daily and restocking material. Restocking included a warehouse downstairs and the entire OR upstairs we maintained. This also included the Heart Lab, and Cath Lab. Requisitions were placed for each item. Manual cycle counts and spot checks completed daily. Par levels, depleted, and replacement items came thru daily. Our team was responsible for calling companies for tracking numbers, backordered, replacement items. Communication daily with the OR RN Supervisor and teams of each area/Doctor was notified.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Always going above and beyond for life's that matter one day it could be one of your own.
Purchasing Agent & Expediter
Woman's Hospital
07.2003 - 02.2005
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities & contracts.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Invoice's entered, scanned, discrepancies worked thru companies.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
- Walk warehouse daily, spot checks, quarterly cycle counts.
Purchasing Clerk, Inventory Case Leader, Buyer
FMOLHS-Franciscan Missionaries of Our Lady of the Lake HS
12.2002 - 02.2005
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Assisted in the implementation of new procurement software, leading to improved data management and reporting capabilities.
- Verified accuracy of bills of lading, contracts and purchase requests.
- Pull 100+ surgical OR cases
- Invoices discrepancies add or adjust items manually in system.
- Help AP Department enter invoices
Dental Chair Side Assistant
Dr. Girod DDS
11.2000 - 01.2001
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
Chair Side Assistant & up Front Help
Dr. Ronald Landry DDS
12.1998 - 11.2000
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Schedule patients & confirm patients.
- Billing medicaid and any other company needed.
- Order crowns & supplies in office.
Education
Associate of Arts - Early Learning And Child Care
Professional Career Development Institute
Norcross, GA09-2003
GED -
Belford High School
Humble, TX03-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
Accomplishments
I am proud to say I accomplished my career learning from the bottom up. The great knowledge of people real time is a great satisfaction and to know I helped people myself put a smile on my face daily. In 1999 I earned an Early childhood education diploma. I am elated to say I put this to us opening up a Child Daycare Center having these years to spend with my only two children. The daycare ran for five years maxed out with waiting list. My children were ready to move on to Primary school is when I gave myself me time. I am now in my third phase of my life and am happy to say I can choose a career in my life I can help others glorify and be glorified! More accomplishments here I come:)
Timeline
Customer Service Representative/Dispatcher
HOME360
06.2020 - 12.2021
Customer Service Representative/Dispatcher
HOME360
09.2017 - 04.2018
Director/Daycare Owner
Adventures in Learning LLC
03.2013 - 04.2018
Baton Rouge General
Surgical Supply Supervisor, Capital Procurement Specialist, Inventory Control Manager
11.2006 - 03.2013
Purchasing Agent & Expediter
Woman's Hospital
07.2003 - 02.2005
Purchasing Clerk, Inventory Case Leader, Buyer
FMOLHS-Franciscan Missionaries of Our Lady of the Lake HS
12.2002 - 02.2005
Dental Chair Side Assistant
Dr. Girod DDS
11.2000 - 01.2001
Chair Side Assistant & up Front Help
Dr. Ronald Landry DDS
12.1998 - 11.2000
Associate of Arts - Early Learning And Child Care
Professional Career Development Institute
GED -
Belford High School
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