Miranda Roberts, PHR
Broken Arrow,OK
Summary
Well-qualified Human Resources professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Business Partner
Goodwill Industries of Tulsa
06.2023 - Current
- Administered HR programs, offering guidance to management and employees.
- Served as liaison between management and staff, resolving work-related issues and enforcing contracts.
- Led HRIS software configuration and maintenance for optimal functionality.
- Streamlined onboarding with a new, efficient electronic process.
- Transitioned manual processes to a digital workflow using ADP, improving efficiency.
- Processed payroll, ensuring accuracy and timely compensation.
- Managed FMLA and leave administration, ensuring compliance with policies and regulations.
- Analyzed performance metrics, providing leadership with strategic coaching to meet business goals.
- Implemented a digital performance evaluation system aligned with company values.
- Led new hire orientations, introducing company policies and culture.
- Ensured HR policies complied with regulations and administered benefit programs.
- Resolved personnel issues with proactive action plans.
- Managed and coached a team, driving engagement and productivity.
- Conducted investigations, resolving employee concerns.
- Coached employees and managers, fostering collaboration and productivity.
HR Business Partner
CISO Global
05.2022 - 06.2023
- Administered human resources plans and procedures company-wide to guide both management and employees
- Served as link between management and employees by managing questions, interpreting, and administering contracts and helping resolve work-related problems
- Oversaw the administration, configuration, and maintenance of the HRIS software
- Served as the primary point of contact for HRIS inquiries and provided user support to HR staff and employees
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions
- Planned and executed special events such as holiday parties for employees
- Drove changes to different areas of operations to align company with HR strategies
- Conducted new employee orientation to introduce employees to policies, culture, and objectives
- Diagnosed potential personnel issues to create action plans to eliminate complications
- Oversaw staffing needs, performance reviews, staff development, training procedures, and coaching initiatives
- Aligned HR policies with federal and local regulations
- Administered employee benefit plans
- Analyzed employment-related data and prepared reports
Senior Recruiting Coordinator
PeopleScout
05.2021 - 05.2022
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Coordinated schedules to arrange management interviews with applicants
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Verified applicant references and employment details
- Maintained filing system of current, prospective, and future positions
- Emphasized job benefits and perks to applicants to improve organization's attractiveness
- Developed recruiting strategies to identify qualified candidates and build network
HR Assistant/Talent Engagement Associate
Orange Legal, A Veritext Company
01.2019 - 03.2021
- Drove employee feedback to deliver information to management for corrective action
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent
- Processed employee status changes, keeping human resources systems and employee records up to date
- Processed onboarding paperwork for new hires and rehires
- Created and drove talent acquisition and job placement strategies to attract diverse candidates
- Sourcing for Digital Court Reporters nationally both actively and passively for Veritext Legal Solutions
- Functioned as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company
- Experienced with recruiting/HR software including AgileHR, ADP, Linkedin Recruiting, and Indeed Resume Search
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results
Intern
Center For Employment Opportunities
05.2018 - 12.2018
- Answered and transferred incoming telephone calls, taking messages for various staff members
- Provided clerical support, addressing routine and unique requirements
- Sorted, organized, and maintained files
- Learned about the importance of reducing recidivism through nonprofit work
- Took part in the implementation of the new food stamp enrollment process for participants
- Contacted disengaged participants to get them back into the program
Administrative Assistant
ProRecruiters
06.2017 - 08.2018
- Worked closely with three licensed therapists to provide them with clerical support
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Provided collections services for outdated accounts
- Oversaw client correspondence and tracked records to foster office efficiency
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Completed detailed intakes and verified insurance benefits for potential clients and solved complex problems regarding insurance billings
- Faxed and mailed sensitive documents to clients and other practices as assigned
- Scanned, filed, and organized sensitive documents
- Scheduled office meetings and client appointments for staff teams
Accounts Receivable Representative
Saied Music
06.2016 - 06.2017
- Communicated with customers to identify and resolve outstanding payments
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Applied more than thirty payments per week
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Managed monthly reconciliation schedules for assigned accounts
Disney College Program Intern
Walt Disney World
01.2016 - 06.2016
- Worked closely with customers on a daily basis in a fast-paced environment and provided friendly, courteous customer service
- Took educational seminars provided by Walt Disney World
- Continued to complete courses at Tulsa Community College while working full-time as an intern
Education
Bachelor of Science - Psychology
Northeastern State University
Broken Arrow, OK12.2020
Associate of Science - General Studies
Tulsa Community College
Tulsa, OK08.2017
Skills
- Problem Solving
- Hiring and Onboarding
- HRIS Management
- ADP
- UKG
- BambooHR
- Conflict Resolution
- Improving Employee Engagement
- Organizational Development
- Recommending Policy Improvements
- HR analytics
- Planning Policy Integrations
- Statistical Data Analysis
- Performance Management Systems
Certification
- Professional in Human Resources (PHR) - HR Certification Institute.
Timeline
HR Business Partner
Goodwill Industries of Tulsa
06.2023 - Current
HR Business Partner
CISO Global
05.2022 - 06.2023
Senior Recruiting Coordinator
PeopleScout
05.2021 - 05.2022
HR Assistant/Talent Engagement Associate
Orange Legal, A Veritext Company
01.2019 - 03.2021
Intern
Center For Employment Opportunities
05.2018 - 12.2018
Administrative Assistant
ProRecruiters
06.2017 - 08.2018
Accounts Receivable Representative
Saied Music
06.2016 - 06.2017
Disney College Program Intern
Walt Disney World
01.2016 - 06.2016
Associate of Science - General Studies
Tulsa Community College
Bachelor of Science - Psychology
Northeastern State University
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