Miranda Rodriguez

• My duties included front desk clerk, data entry, filing clients information in the company database, scheduling payments, setting appointments, and keeping clients updated with their upcoming court dates.
• Responded to inquiries from callers seeking information.
• Interacted with customers by phone, email, or in-person to provide information.

• Scheduling and organizing transportation for elderly and non-ambulatory patients

• Verifying existing patient appointments and rescheduling as necessary for dialysis and other medical treatments/services

• Acknowledging customer concerns and grievances with prompt resolutions within established time frames

• Coordinating the various logistical components involved in providing the best medical services

• Providing clerical support to senior staff and assisting with general clerical duties

• Establishing accounts for new customers with online access to view account information and make changes/updates

• Educating customers on toll road services, rules, regulations and other related information

• Assisting customers with the payment of toll violation fees and other account management features such as tag activation, multiple account consolidation

• Addressing customer complaints and providing resolutions/options in a timely manner

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

AS A NURSING ASSITANT OVER NIGHT I CHECKED VITALS, GAVE PATIENTS BATHS, PERFORMED EKGS ON
PATIENTS, EMPTIED URNIALS AND KEPT TRACK OF AMOUNTS, HELPED TURNED PATIENTS, HELPED DRESS
SMALL WOUNDS, FED PATIENTS, TOOK PATIENTS GLUCOSE TEST WHEN NEEDED, ASSISTED RNs WHEN
NEEDED, TRANSFERRED PATIENTS WITH SLINGS.

• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.

• I assit Shores daily by providing him with his scheduled medications, feed and dress him, lift him in out of bed and into his wheelchair and or his shower sling, apply prosthetics, sterilize his home to provide a clean and safe environment, schedule doctor and hospital visits, transport the patient to and from his appointments, communicate with his nurses and therapists

• Circumstantially, I will provide Mr Shores with wound care and dressings, take and read vitals, set up and assist with nebulizer, and anything else he may need or want assistance with.

• Create employee schedules, open and close establishment, make bank deposits, resolve customer/employee complaints and ensure that employees are doing their job in a timely and efficient manner.
• Accomplished multiple tasks within established timeframes.

• My responsibilities included picking up child from school, feeding him, and ensuring that he was comfortable while attending to his needs.

• Providing great customer service and displaying friendly attitudes at all times
• Took patron orders, prepared menu items, replaced inventories and food supplies when necessary, sanitized dining rooms and work stations, took money in the form of cash, checks, credit cards from patrons in exchange for food or services
• I provided change, balanced money drawers, and processed credit card transactions
• As wait staff, it was my duty to ensure customer satisfaction, and make sure that condiment areas were refilled and cleaned
• I had to remain current on food menu choices, specialties and menu deviations, while maintaining proper dining experiences, delivering items, fulfilling customer needs, offering drinks, removing courses; replenishing utensils, and refilling drinks, then cleaning tables.

• Taking patrons orders, preparing menu items, and displaying friendly attitudes at all times, replaced inventories and food supplies when necessary and sanitized dining rooms and work stations as needed.