Miranda Rohrbaugh
Maysville
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Surgery Coordinator
Regional Eye Associates
Morgantown
08.2018 - Current
- Managed schedules for multiple surgeons within the same facility.
- Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
- Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Located scheduling barriers and implemented appropriate solutions.
- Scheduled and confirmed patient appointments and consultations.
- Checked patient insurance and collected pre-authorizations from providers.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Provided post-operative care instructions to patients prior to discharge from hospital or clinic setting.
- Collected coinsurance and deductible payments prior to procedure date.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Distributed treatment and procedural information to patients.
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
- Scheduled follow-up appointments as designated by physician.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Interviewed patients to complete case histories and intake forms.
- Sent H&P form and other patient information to surgery facility.
- Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
Certified Ophthalmic Technician
Regional Eye Associates
Petersburg
08.2018 - Current
- Maintained accurate patient records regarding test results, diagnoses and treatment plans.
- Advised patients on ocular medications, dressings and contact lenses.
- Maintained cleanliness of exam rooms before each appointment is scheduled.
- Counseled patients in surgery and treatment plans.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Communicated with patients to obtain and document medical histories.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Organized and updated patient charts to incorporate insurance carrier changes.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Documented patient care by charting patient condition and treatment in records.
- Ordered supplies needed for daily operations in the clinic or office setting.
Education
High School Diploma -
Union Educational Complex
Mount Storm, WV05-2007
High School Diploma -
South Branch Vocational Center
Petersburg, WV05-2006
Skills
- Surgery scheduling
- Patient communication
- HIPAA compliance
- Insurance verification
- CPT coding
- Medical record management
- Post-operative instructions
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Problem solving
- Relationship building
- Professionalism
- Office workflow support
- Patient care coordination
- Excellent communication
- Critical thinking
- Organizational skills
- Reliability
- Patient appointment coordination
- Schedule patients
- Patient education
- Active listening
- Document preparation
Timeline
Surgery Coordinator
Regional Eye Associates
08.2018 - Current
Certified Ophthalmic Technician
Regional Eye Associates
08.2018 - Current
High School Diploma -
Union Educational Complex
High School Diploma -
South Branch Vocational Center
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