Miranda Ross
Derby,KS
Summary
Dedicated professional committed to continuous improvement and skill mastery. Proven track record in delivering exceptional customer service through effective communication and understanding of customer needs. Strong problem-solving abilities complemented by creative skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Preschool Aide
Mulvane Mother's Day Out
Mulvane, KS
11.2024 - Current
- Developed lesson plans for 4 and 5-year-olds to ensure they are preschool and kindergarten ready.
- Designed and implemented engaging crafts for each class to foster creativity and fine motor skills.
- Organized physical activities to promote active play and physical development.
Framer
HOBBY LOBBY Retail Stores
Derby, KS
11.2020 - 11.2024
- Answered customer inquiries, ensuring clarity and satisfaction.
- Collaborated with customers to plan framing projects, enhancing their vision.
- Measured materials accurately to ensure precision in framing outcomes.
Customer Service Manager
Hobby Lobby
DERBY, KS
11.2020 - 11.2024
- Directed incoming customer calls to appropriate departments, ensuring seamless communication and prompt resolution.
- Trained cashiers to uphold customer satisfaction standards and safeguard monetary transactions.
- Monitored store activity to deter shoplifting and maintained a secure shopping environment.
General Manager
Panda Express Restaurant Group
DERBY, KS
05.2017 - 05.2020
- Implemented strategic business acumen to drive operational efficiency and enhance sales growth through targeted marketing initiatives.
- Directed recruitment and training processes to ensure team adherence to money safety protocols and food standards, fostering a compliant and high-performing workforce.
- Oversaw opening and closing procedures to maintain operational consistency and uphold business standards.
Education
Bachelor of Business Administration - Business Administration
Wichita State University
Wichita, KS05-2026
Associate of Arts - Liberal Arts
Butler Community College
Andover, KS12-2024
Certification
- Real Estate License
Timeline
Preschool Aide
Mulvane Mother's Day Out
11.2024 - Current
Framer
HOBBY LOBBY Retail Stores
11.2020 - 11.2024
Customer Service Manager
Hobby Lobby
11.2020 - 11.2024
General Manager
Panda Express Restaurant Group
05.2017 - 05.2020
Bachelor of Business Administration - Business Administration
Wichita State University
Associate of Arts - Liberal Arts
Butler Community College
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