Miranda Rossiter
Newcastle
Summary
Dynamic Insurance Specialist with a proven track record at 180 Medical, excelling in conflict resolution and analytical thinking. Enhanced patient interactions through effective communication and meticulous documentation, ensuring accurate billing and streamlined onboarding processes. Adept at risk management, I consistently deliver exceptional service and foster positive patient experiences.
Overview
2
2
years of professional experience
Work History
Insurance Specialist
180 Medical
Oklahoma City
2025.03 - Current
- Verified insurance benefits for each patient to ensure accurate billing and claims processing.
- Communicated insurance benefit details to team members to enhance patient interaction quality.
- Documented findings on patient's insurance for future reference and streamlined follow-up processes.
Client Specialist
180 Medical
Oklahoma City
2024.09 - 2025.02
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Cultivated conflict resolution skills through effective patient service interactions.
- I developed excellent communication skills by explaining complex topics succinctly to patients, e.g. insurance.
- Gathered and organized documentation for new patients, facilitating streamlined onboarding process.
Medical Receptionist
180 Medical
Oklahoma City
2024.05 - 2024.08
- Answered incoming calls and transferred to appropriate specialist to address patient issues.
- Identified optimal team to resolve patient concerns effectively.
Education
Bachelor’s - mathematics
University of Central Oklahoma
Edmond2022-05
Skills
- Risk management
- Budgeting
- Stakeholder management
- Documentation and reporting
- Agile/Waterfall
- Analytical thinking
- Problem solving
- Attention to detail
- Verbal and written communication
- Communication
- Conflict resolution
Professional Development
Google Certificate in Project Management, 2026, Learned about project management tools (e.g., Asana, Trello)., Learned about project management methodologies (e.g., Waterfall, Agile)., Learned about project management duties throughout the course of a project.
Timeline
Insurance Specialist
180 Medical
2025.03 - Current
Client Specialist
180 Medical
2024.09 - 2025.02
Medical Receptionist
180 Medical
2024.05 - 2024.08
Bachelor’s - mathematics
University of Central Oklahoma