Miranda Ruiz
Summary
Driven, focused, and passionate administrative, sales, and customer service professional with extensive experience in managing customer service logistics across various industries. Adept at reviewing and updating customer accounts, managing travel arrangements, and resolving escalated customer service situations. Equipped with stellar project management skills and a keen ability to lead teams and achieve organizational goals. Recognized for improving efficiency, enhancing customer satisfaction, and consistently delivering results.
Overview
8
8
years of professional experience
Work History
Account Manager
ExamOne
01.2021 - Current
- Prepare reports as directed by Sales Leadership
- Meet deadlines for work assignments and inform work status and progress to leadership
- Communicate and work professionally with other staff to ensure efforts are coordinated and high-quality service is provided
- Maintain knowledge of all company programs, services, and resources available to clients
- Attend continuing education seminars and meetings as required
- Involves frequent telephone and email contact with clients
- Interaction with others is constant with frequent interruptions
- Work requires some flexibility in working hours
- Must be able to effectively resolve conflicts as they arise.
Realtor
EXP Realty
01.2021 - Current
- Work with home buyers and sellers throughout the home buying and selling process, providing advice and guidance and assisting with tasks including listing properties, completing contracts, visiting homes for sale, and connecting clients with mortgage professionals.
Relationship Banker
The Bank of San Antonio
01.2018 - 01.2020
- Responsible for evaluating customer's financial needs and providing banking solutions
- Opening new checking, savings, business and other deposit accounts for clients
- Manage customer accounts, including opening and closing accounts and overseeing transactions
- Clearly explain products, service benefits, requirements, restrictions, changes, and other related information to clients and bank employees
- Provide ongoing banking relationship services with existing clients
- Ensure customer satisfaction and resolve issues with banking products and services
- Handling and balancing individual cash drawer daily.
Client Experience Agent
Southwest Airlines
01.2016 - 02.2018
- Provided superior customer service and support to customers throughout the United States with a focus on flights, rental cars, hotels, check-in, and the Southwest Airlines credit card
- Reviewed and updated flight reservations, identified and diffused escalated customer service situations, and utilized Qik, ARD, Cirrus, and TLC to manage reservation information
- Made additional product recommendations such as Early Bird check in, business select, and the Rapid Rewards Visa
- Additionally, acting as a New Hire Coach which was aimed at supporting new hires during their transition to the call-center floor.
Education
Texas Real Estate License -
Blue Springs High School -
01.2010
Skills
Language Proficiency: Fluent in Spanish and English
Technical Skills Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access)
Technical Skills: Python, SQL, Tableau, Microsoft Excel
Communication Skills: Public Speaking, Report Writing, Client Interaction, Networking
Leadership Skills: Project Management, Strategic planning, Highly skilled leader with skills in team building, Creating a positive work environment
Referrals
Available upon request.
Timeline
Account Manager
ExamOne
01.2021 - Current
Realtor
EXP Realty
01.2021 - Current
Relationship Banker
The Bank of San Antonio
01.2018 - 01.2020
Client Experience Agent
Southwest Airlines
01.2016 - 02.2018