Miranda Sage Grover
Summary
Emergency management professional experienced in leading disaster response and recovery, coordinating across local, state, and federal agencies. Skilled in strategic planning, crisis communication, and team leadership, with a focus on disaster applications and rehousing disaster survivors to restore community stability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Academy Cadet
Texas Division of Emergency Management
08.2025 - Current
- Developed skills in Preparedness, Response, Recovery, and Mitigation.
- Participated in local jurisdiction engagement and disaster response exercises as part of academy curriculum.
- Obtained Basic Emergency Medical Technician (EMT-B) course, including EMS rotations.
- Gained experience in physical and operational readiness for disaster response.
- Completed NEMBA and Advanced Professional Development Series, gaining advanced skills in emergency management planning, leadership, and operational coordination.
- Completed COOP Level 1 (Continuity of Operations Planning), building expertise in organizational continuity, risk assessment, and emergency planning procedures.
- Assisted in emergency response exercises and simulations for disaster preparedness.
- Collaborated with teams to develop operational plans for various emergency scenarios.
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
Reservist
Federal Emergency Management Agency (FEMA)
03.2021 - 06.2025
- Applicant Services / Direct Housing Specialist (DR 4804, KY; DR 4673, FL; DR 4559 & 4611, LA):
- Crew Lead, MDRC 6 (DR 4834, FL): Supervised 7–20 FEMA surge staff, delivering training on FEMA policy, registration intake, and casework; conducted quality-controlled case reviews, coordinated with state agencies, and submitted operational reports to leadership.
- Assisted applicants with FEMA program eligibility, including IHP, Direct Housing, TSA, and VAL referrals.
- Conducted pre-placement and CARS interviews, reviewed documentation, and tracked case progress.
- Supported housing operations, including move-outs, recertifications, PPI call-outs, and Permanent Housing Plans.
- Coordinated with state agencies, landlords, and voluntary organizations to address unmet needs.
- Covid Funeral Assistance & NPSC Virtual Operations: Reviewed applicant submissions, verified death certificates and funeral receipts, calculated eligible funding, and coordinated with funeral homes and insurance companies.
- Conducted disaster registration intake, provided Tier 1 & 2 helpline support, maintained NEMIS and DMARTS case records, and reported potential fraud.
- Provided non-English-speaking applicants support via language line services.
- Managed high-volume workloads, including up to 30 applicant calls per day, while maintaining accurate case notes and spreadsheets for leadership tracking.
- Utilized FEMA and enterprise systems, including HOMES, NEMIS, CARS, SharePoint, Adobe Pro, Microsoft Excel, Word, and Teams.
Certified Nurse’s Aide
Varying Employers
03.2014 - 10.2023
- Assisting various nursing homes and assisted living facilities.
- Specialized in Alzheimer’s and Hospice care.
- Able to take vitals and document status of patient’s outcome throughout the day.
- Assisted patients with their activities of daily living and helped maintain a safe environment.
- Collaborated with healthcare teams to support patient treatment plans.
- Documented patient information accurately in electronic health records.
Corps Member
AmeriCorps / FEMA
03.2020 - 09.2021
- Life After AmeriCorps Representative (Vicksburg, MS | Mar 2021 – Sep 2021): Mentored six AmeriCorps team members on post-program career and college goals; conducted informational interviews, assisted with federal resume drafts, and managed Individual Learning Plans (ILPs) to track deployment objectives.
- Listos Wildfire Preparedness (Virtual | 2021): Volunteered remotely with California’s Listos program, contacting residents, distributing educational materials, and coordinating wildfire preparedness resources.
- FEMA Corps Recruitment Support (Virtual, Atlanta, GA | Jul 2020 – Sep 2020): Streamlined recruitment by organizing applicant resumes into cadre folders, compiling MSI college data for events, supporting presentations and hiring activities, guiding applicants through application processes, and converting documents to PDF.
- Support Camp Operations, DR 4559 (Lake Charles, LA | Sep 2020 – Nov 2020): Managed operations for 180 FEMA and USACE personnel, tracking meal consumption, maintaining occupancy records in CityTrax and Teams, coordinating maintenance/housekeeping requests, and assisting with reassembly of housing pods after Hurricane Delta.
- Red Cross Sheltering Support (Irving, TX | Nov 2020 – Feb 2021): Coordinated with 300 potential shelters across Kansas and Oklahoma, facilitating agreements for Red Cross disaster use, updating shelter status logs (NOSS), and ensuring timely documentation for county emergency preparedness.
- Skills/Tools: Disaster response coordination, mentoring, recruitment support, shelter operations, FEMA systems, CityTrax, Teams, NOSS, Microsoft Office, virtual and in-person deployment experience.
Education
Bachelor of Emergency Management and Homeland Security - Criminal Justice
Post University
05.2025
High School Diploma -
Norwich Technical High School
06.2014
Skills
- Disaster response coordination
- Mentoring
- Disaster response
- Shelter operations
- FEMA systems
- Teams
- Microsoft Office
- Virtual deployment experience
- In-person deployment experience
- Basic EMT skills
Certification
• EMT-B, 2025
• Certified Nurse's Aide, 2013-Current
• Certified Nurse's Aide, 2013-Current
Security Clearance
Public Trust Security Clearance
Previous Experience
Certified Nurse’s Aide, CN0014224435, 03/01/14, Current, Assisting various nursing homes and assisted living facilities., Specialized in Alzheimer’s and Hospice care., Able to take vitals and document status of patient’s outcome throughout the day., Assisted patients with their activities of daily living and helped maintain a safe environment.
Timeline
Academy Cadet
Texas Division of Emergency Management
08.2025 - Current
Reservist
Federal Emergency Management Agency (FEMA)
03.2021 - 06.2025
Corps Member
AmeriCorps / FEMA
03.2020 - 09.2021
Certified Nurse’s Aide
Varying Employers
03.2014 - 10.2023
Bachelor of Emergency Management and Homeland Security - Criminal Justice
Post University
High School Diploma -
Norwich Technical High School