Miranda Salgado
Fallschurch,VA
Summary
Proven to enhance guest experiences and sales at establishments like Hooters, I excel in beverage preparation and customer service expertise. My background includes training staff, improving service efficiency, and increasing customer satisfaction. With a knack for upselling and a deep knowledge of liquor, beer, and wine, I consistently contribute to a positive and profitable work environment. I've successfully developed a loyal clientele and contributed to a positive, efficient team.
Overview
3
3
years of professional experience
Work History
Bartender
Hooters
08.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Outback Steakhouse
01.2022 - 07.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Applebee's Grill + Bar
02.2021 - 10.2021
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelors Of Science - Sociology
Radford University
Radford, VA05.2022
Skills
- Payment Processing
- Menu Memorization
- Beverage Preparation
- Sales Expertise
- Highly Reliable
- Liquor, Beer, and Wine Knowledge
- Customer Service Expertise
Timeline
Bartender
Hooters
08.2022 - Current
Server
Outback Steakhouse
01.2022 - 07.2022
Bartender
Applebee's Grill + Bar
02.2021 - 10.2021
Bachelors Of Science - Sociology
Radford University