Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Miranda Sams

Richardson,TX

Summary

I am a dependable crew member and section leader with experience and well-developed critical thinking, problem-solving, and organizational skills. Feedback has shown I am an exceptional communicator and team player. I go above and beyond to serve guests and promote loyalty. I am a hardworking employee with skills that include customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. I utilize my background in psychology every day with advanced people skills and understand working with multiple personality dynamics between peers and leadership. I am receptive to feedback and use critical information to develop myself in my role to continue working towards being the optimal team member.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
Plano, TX
01.2016 - Current
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about items or prices.
  • Assisted management with inventory control and stock ordering.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove sales by developing engaging displays in high-traffic store areas.
  • Used company-provided mobile technology to perform basic job functions.
  • Provided training on merchandising techniques and procedures to new staff members.
  • Analyzed customer shopping habits to identify opportunities for increased sales.
  • Displayed products to drive sales, using knowledge of consumer and market trends.
  • Conducted regular audits of store inventories and restocked shelves as needed.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Displayed promotional material such as signs and banners.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked shelves with new or transferred merchandise.
  • Answered store and merchandise questions and led customers to wanted items.
  • Placed special orders or called other stores to find desired items.
  • Created and built product displays to engage customers through visual merchandising.
  • Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
  • Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
  • Verified that all incoming shipments were accurate according to purchase orders.
  • Identified and quickly handled spill clean-up.
  • Checked expiration dates on food items regularly to ensure quality standards were met.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Followed proper sanitation procedures when preparing food for sale or stocking shelves with food products.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Operated cash register efficiently and accurately during checkout process.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.

Shift Manager/Key Holder

Starbucks
Southlake, TX
08.2014 - 01.2016
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Scheduled staff shifts according to business needs.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Education

Bachelor of Arts - Psychology

The University of Texas At Arlington
Arlington, TX
08-2019

Bachelor of Science - Nursing

West Coast University
Richardson, TX

Skills

  • Time Management
  • Complex Problem-Solving
  • Workplace Efficiency
  • Teamwork and Collaboration
  • Clear Communication
  • Customer Engagement
  • Customer Service
  • Company Standards
  • Heavy Lifting
  • Safety
  • Performance Improvement
  • Crew Leadership
  • Supplies Monitoring and Restocking
  • Positive Company Representation

Affiliations

  • Hiker/Explorer
  • Avid Reader
  • Former Athlete

Accomplishments

  • Phi Theta Kappa Honors Society
  • Top Section Leader for Trader Joe's- Store #402
  • Barista of the Month- Starbucks Southlake, Texas

Certification

  • Basic Life Support- American Heart Association

References

References available upon request.

Timeline

Crew Member

Trader Joe's
01.2016 - Current

Shift Manager/Key Holder

Starbucks
08.2014 - 01.2016

Bachelor of Arts - Psychology

The University of Texas At Arlington

Bachelor of Science - Nursing

West Coast University

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Miranda Sams