Miranda Santistevan
Trinidad,CO
Summary
Dedicated budtender with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Days Inn & Suites By Wyndham
Trinidad, CO
02.2025 - 10.2025
- Managed guest check-in and check-out processes efficiently.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate booking records.
- Processed payments and maintained financial accuracy in daily transactions.
- Trained new staff on front desk procedures and customer service best practices.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
Lead Budtender
Highland Healh
Trinidad, CO
07.2018 - 06.2024
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Trained new budtender's on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Checked guests' photo identification for validity and age requirements.
- Oversaw efficient cash register operations to enhance customer service.
Drive-Thru Cashier
McDonald's Restaurant
Trinidad, CO
03.2016 - 07.2018
- Exhibited outgoing demeanor and positive attitude while engaging with staff and customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Processed drive-thru orders efficiently, ensuring accuracy and prompt service.
- Trained new employees on customer service protocols and operational procedures.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
Head Waiter
The Corner Shop Café
Trinidad, CO
01.2014 - 12.2016
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Elevated customer dining experience through exceptional service and proactive anticipation of guest needs.
- Trained staff members on use of POS system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
Skills
- Key holder
- Honest and dependable
- Team cooperation
- Positive customer engagement
- Cash handling
- Staff training and development
- Strong work ethic
- Customer service
- Courteous and professional
Timeline
Front Desk Receptionist
Days Inn & Suites By Wyndham
02.2025 - 10.2025
Lead Budtender
Highland Healh
07.2018 - 06.2024
Drive-Thru Cashier
McDonald's Restaurant
03.2016 - 07.2018
Head Waiter
The Corner Shop Café
01.2014 - 12.2016