Summary
Overview
Work History
Skills
Timeline
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Miranda Santistevan

Trinidad,CO

Summary

Dynamic and results-oriented professional with extensive experience in customer service and staff training, notably as a Lead Budtender at Highland Health. Excelled in enhancing customer loyalty through exceptional service and in-depth product knowledge. Proficient in POS system operation and regulatory compliance, demonstrating a strong work ethic and teamwork skills. Achieved significant sales growth through innovative marketing and promotional strategies.

Overview

10
10
years of professional experience

Work History

Lead Budtender

Highland Healh
07.2018 - 06.2024
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
  • Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
  • Delivered exceptional customer service, resulting in repeat business and positive online reviews.
  • Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
  • Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Checked guests' photo identification for validity and age requirements.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Drive-Thru Cashier

McDonald's Restaurant
03.2016 - 07.2018
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.

Head Waiter

The Corner Shop Café
01.2014 - 12.2016
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Skills

  • Strong work ethic
  • Customer service expertise
  • Staff training and development
  • POS system operation
  • Cash handling experience
  • Restocking inventory
  • Counting money
  • Regulatory compliance
  • Key holder
  • Rolling joints
  • Teamwork
  • Friendly and helpful
  • Customer service
  • Honest and dependable
  • Reliable and responsible
  • Multitasking
  • Adaptable and flexible
  • Team cooperation
  • Active listening
  • Positive customer engagement
  • Cash register operation
  • Store opening and closing
  • Safety and cleanliness standards
  • Building customer loyalty
  • Product knowledge
  • Professionalism

Timeline

Lead Budtender

Highland Healh
07.2018 - 06.2024

Drive-Thru Cashier

McDonald's Restaurant
03.2016 - 07.2018

Head Waiter

The Corner Shop Café
01.2014 - 12.2016

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Miranda Santistevan