Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Saucedo

El Centro,CA

Summary

Ambitious with strong work ethic, time management, and problem-solving skills. Thrives in environments that provide consistent challenges and opportunities for growth.

Overview

9
9
years of professional experience

Work History

BDC Service Representative

Imperial Valley Auto
El Centro, Calfiornia
05.2021 - Current
  • Answer incoming calls to solve problems, enter orders and complete follow-up procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibit high energy and professionalism when dealing with all levels of clients and staff.
  • Investigate and resolve service and delivery concerns.
  • Promptly respond to inquiries and requests from prospective customers.
  • Meet all customer call guidelines including service levels, handle time and productivity.
  • Promote available products and services to customers during service call.

Team Lead

Panera Bread
El Centro, California
06.2019 - 04.2021
  • Assisted in monitoring trainee performance to identify gaps in training
  • Conducted assessments of employee understanding and performance
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Stay up to date on menu changes to offer current and accurate information, answer questions, and help customers select optimal meal choices based on individual preferences
  • Apply communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

New Car Sales Representative

Imperial Valley Honda
El Centro , CA
07.2018 - 06.2019
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Drove team revenue totals by bringing in top sales numbers.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

Cashier

McDonald's
El Centro, California
05.2013 - 07.2018
  • Handled cash and debit transactions at fast pace in the Drive-Thru carefully and accurately
  • Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Maintained clean, sanitized and well-organized food preparation zones
  • Followed food safety procedures according to company policies, health, and sanitation regulations

Education

Bachelor of Arts - Sociology

California State University - San Marcos
San Marcos, CA
06.2021

Associate of Arts - Sociology

Imperial Valley College
Imperial, CA
2018

Associate of Arts - Behavioral Sciences

Imperial Valley College
Imperial, CA
2018

High School Diploma - undefined

Southwest High School
El Centro, CA
2014

Skills

  • Communication
  • Ability to Work In A team
  • Analytical/Quantitative
  • Creativity
  • Leadership
  • Computer
  • Strategic Planning
  • Flexibility

Timeline

BDC Service Representative

Imperial Valley Auto
05.2021 - Current

Team Lead

Panera Bread
06.2019 - 04.2021

New Car Sales Representative

Imperial Valley Honda
07.2018 - 06.2019

Cashier

McDonald's
05.2013 - 07.2018

Bachelor of Arts - Sociology

California State University - San Marcos

Associate of Arts - Sociology

Imperial Valley College

Associate of Arts - Behavioral Sciences

Imperial Valley College

High School Diploma - undefined

Southwest High School

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