Miranda Schwebel
Wittmann,AZ
Summary
At Lake Pleasant Dentistry, I leveraged my expertise in HIPAA compliance and exceptional customer service to significantly increase case acceptance rates. My proactive approach in treatment planning and patient care fostered strong relationships, ensuring informed decisions and enhancing patient satisfaction. I also played a key role in training new hires, emphasizing the importance of accuracy and empathy in patient interactions. I have a strong background in managing patient care and treatment plans. Successfully facilitated seamless communication between patients, families, and medical teams to ensure comprehensive care. Demonstrated ability to coordinate schedules and maintain detailed patient records.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Lake Pleasant Dentistry
01.2021 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Education
GED -
Estrella Foothills High School
Goodyear, AZ05-2015
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Patient satisfaction
- Medical record requests
- Insurance verification
- Treatment Planning
- Exam room preparation
- Accurate filing proficiency
- Customer service
- Verbal and written communication
- Patient outreach and Follow-up
- Patient care
- Relationship building
- Documentation
- New hire training
- Payment collection
Languages
English
Full Professional
Timeline
Treatment Coordinator
Lake Pleasant Dentistry
01.2021 - Current
GED -
Estrella Foothills High School
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