Miranda Shammami

• Provide valuable insights into resource planning by conducting regular capacity analysis and presenting findings to senior management.
• Manage high volumes of scheduling requests, prioritizing tasks based on urgency and impact.
• Ensure compliance with labor regulations, internal policies, and contractual obligations through diligent monitoring of employee work hours and time-off requests.
• Maximize employee satisfaction by considering individual preferences when developing weekly shift rotations and time off requests within operational guidelines.
• Support senior company leaders by delivering reports outlining performance to drive process improvements.
• Streamline communication between departments by creating a centralized scheduling system.

Key Achievements:

• Organized and conducted a training program for executives across 20 of the Saks Fifth Avenue stores on relevant initiatives.

• Provide support during organizational restructuring efforts to minimize disruption while maximizing future potential.
• Optimized operational efficiency by streamlining processes and implementing new systems for various aspects of the business such as supply chain and intakes.
• Facilitate interdepartmental communication channels to increase collaboration, knowledge sharing, and streamlined decision making.
• Orient newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Monitor day to day operations which includes overseeing the beginning-to-end process of patient care, from initial patient intake and insurance verification to equipment delivery, training, and ongoing support, ensuring seamless coordination and patient satisfaction.
• Manage company website for optimal audience engagement and increased online presence.

Key Achievements:

• Leading the teams at major medical groups such as the CORE Institute to integrate our company practices and principles into their durable medical equipment department.

• Increased Orthopedic practice awareness by developing and implementing targeted marketing campaigns to internal medicine offices.
• Streamlined communication processes with doctor's offices and their point of contact, leading to improved collaboration between departments.
• Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
• Boosted lead generation through the creation of engaging content for social media platforms.
• Analyzed data to uncover insights on current referrals and identify key opportunities for new internal medicine office referrals to inform strategic decisions.

Key Achievements:

• Successfully onboarded Wayne State Troy Health Center as a referral partner, enabling streamlined patient referrals to our orthopedic practice client.