Miranda Sikora
Arlington,Texas
Summary
An upcoming environmental scientist with over 10 years of diverse experience, including managing a self-operated housekeeping business and excelling in customer engagement as a Telemarketer/Receptionist. Demonstrates strong leadership by recruiting, training, and leading teams to achieve high customer satisfaction and retention. Detail-oriented and skilled in Microsoft Office, time management, and problem-solving, aiming to leverage extensive customer service and organizational skills to contribute to environmental projects.
Overview
10
10
years of professional experience
Work History
Lead Server/Bartender
Mexican Inn Cafe
05.2020 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Housekeeper
Self-Employed
05.2022 - 05.2024
- Established and managed a housekeeping business, recruiting and training staff, and securing clients.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Telemarketer/Receptionist
Benchmark
11.2014 - 08.2019
- Handled customer calls, took messages, and promoted services, identifying lead qualification and boosting customer engagement.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company's client base.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
Education
Bachelor of Science in Microbiology -
Texas a & M University-College Station
05.2024
Skills
- Time management
- Problem solving
- Customer service
- Organizational skills
- Sales experience
- Communication skills
- Teamwork
- Microsoft Office proficiency
- Conflict resolution
- Leadership
- Data Collection
- Event Planning
- Quality Assurance
- Budget Management
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
Personal Information
Age: 22
Gender: Female
Ethnicity: Hispanic/Latino
Hobbies and Interests
- I own my own microscope so love to collect samples and observe those and histology slides given to me by a friend of mine from a vet clinic.
- I am an avid reader, and host weekly bible studies.
Timeline
Housekeeper
Self-Employed
05.2022 - 05.2024
Lead Server/Bartender
Mexican Inn Cafe
05.2020 - Current
Telemarketer/Receptionist
Benchmark
11.2014 - 08.2019
Bachelor of Science in Microbiology -
Texas a & M University-College Station
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