Hi, I’m
Miranda Smith
Stafford,TX
Summary
Upbeat, customer-focused Sales Associate with 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
years of professional experience
Work History
EviCore Healthcare formerly Care Core NationalHouston, TX
Sales Representative
11.2020 - Current
Job overview
- Developed and maintained relationships with customers to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed and maintained comprehensive understanding of products,services and competitors to enhance sales presentations.
- Worked with different software's like Finesse and Crixit.
- Taking and receiving new clients daily with outbound and inbound calls.
- ssessed customer needs through active listening skills.
ITW PermatexHouston, TX
Customer Service Representative
01.2019 - 05.2021
Job overview
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Cross-sold products by identifying customer needs during interactions.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business Administration And Management
01-2026
University Overview
- [2nd Semester, 2024] - Honor Roll
- 3.5 GPA
Gunderson High SchoolSan Jose, CA
High School Diploma
06-2003
Skills
- Proposal Development
- Competitor research
- Customer Retention
- Sales Development
- Sales closing
- Exceeds sales goals
- Customer retention abilities
- Complex Problem-Solving
- Customer Relationship Building
- Cold-calling
References
References available upon request.
Timeline
Sales Representative
EviCore Healthcare formerly Care Core National
11.2020 - Current
Customer Service Representative
ITW Permatex
01.2019 - 05.2021
University of Phoenix
Bachelor of Science from Business Administration And Management
Gunderson High School
High School Diploma