Miranda Smith
Stafford,TX
Summary
Upbeat, customer-focused Sales Associate with 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Sales Representative
EviCore Healthcare formerly Care Core National
11.2022 - Current
- Developed and maintained relationships with customers to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed and maintained comprehensive understanding of products,services and competitors to enhance sales presentations.
- Worked with different software's like Finesse and Crixit.
- Taking and receiving new clients daily with outbound and inbound calls.
- sussed customer needs through active listening skills.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
Customer Service Representative
ITW Permatex
01.2019 - 05.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Cross-sold products by identifying customer needs during interactions.
Customer Service Representative
AT&T
05.2015 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ01-2023
High School Diploma -
Gunderson High School
06-2003
Skills
- Proposal Development
- Competitor research
- Customer Retention
- Sales Development
- Sales closing
- Exceeds sales goals
- Customer retention abilities
- Complex Problem-Solving
- Cold-calling
- Customer service
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
EviCore Healthcare formerly Care Core National
11.2022 - Current
Customer Service Representative
ITW Permatex
01.2019 - 05.2021
Customer Service Representative
AT&T
05.2015 - 09.2018
High School Diploma -
Gunderson High School
BBA - Business Administration And Management
University of Phoenix
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