Miranda Sneed
Covington,GA
Summary
Property Manager with 6 years of experience excelling in diverse residential and commercial portfolios. Adept at leveraging communication, accounting, and vendor management skills to enhance property performance through strategic maintenance, owner, and tenant relations. Committed to utilizing expertise in AppFolio and problem-solving to foster strong relationships with property owners and tenants, driving operational efficiency and innovation.
Overview
6
6
years of professional experience
Work History
Property Manager
Joon Management LLC
02.2022 - Current
- Supervise maintenance and leasing operations for all commercial buildings, apartment complexes, and single-family homes in portfolio.
- Primary contact of scheduling and communication for all maintenance tickets for residential and commercial properties including after hour emergency request, troubleshooting maintenance request with tenant, assigning ticket to the appropriate vendor and assuring timely scheduling, following up with vendors and tenants to assure scheduling and work has taken place.
- Primary contact for approval of vendor quotes, reviewing final invoices, and recording vendor invoices into management software for processing.
- Review move-out inspections, schedule turnover work as necessary and as quickly as possible, review invoices associated with the move-out and determine cost deductions from tenant security deposit, create disposition letter and return deposit to tenant within 30 days of move-out.
- Post all rent, deposits, late fees, and A/P functions. Review and follow up weekly until all balances are even. Oversee maintenance and leasing for diverse property portfolio, streamlining operations and enhancing tenant satisfaction through efficient ticket management.
- Optimize vendor relationships through strategic sourcing, onboarding, and negotiation, resulting in cost-effective maintenance solutions and improved service quality.
- Manage financial aspects including rent collection, CAM reconciliations, and A/P functions, ensuring accurate accounting and timely resolution of discrepancies.
- Develop and implement marketing strategies for vacant units, leveraging market analysis to create compelling listings and attract quality tenants.
- Lead staff meetings, presenting comprehensive reports on key performance indicators to drive team alignment and achieve property management objectives.
- Optimize property operations through data-driven decision-making, enhancing tenant satisfaction and streamlining maintenance processes for diverse portfolio.
- Responsible for year-end CAM reconciliations invoices for all commercial tenants including reviewing QuickBooks and additional invoices to create a spreadsheet and formulas to properly organize and invoice tenants accordingly, review CAM paid in by tenant in comparison to amount owed for the year, invoicing tenant within 60 days of the year-end, following up with tenants regarding their invoice until balances are zero.
- Review delinquencies frequently, follow up with tenants regarding delinquencies and send letters accordingly, eviction filings with attorney as necessary, continued communication with attorney until case is resolved.
Portfolio Manager
Property Management Connection LLC
01.2020 - 02.2022
- Serve as the single point of contact with property owners for any questions or concerns, onboard new property owners in Appfolio assuring all steps for onboarding have been completed, responding to all property owner's questions within a 24-hour time period, approving maintenance with owner in excess of maintenance limit.
- Supervise and assist other departments of the company. Manage property portfolio, overseeing leasing, maintenance, and tenant relations. Conduct market analyses for competitive rental rates, ensuring optimal property performance.
- Streamline onboarding processes for new properties and owners, enhancing operational efficiency. Implement proactive maintenance strategies, reducing long-term costs.
- Coordinate with multiple departments to resolve tenant issues, manage evictions, and oversee collections. Foster strong relationships with property owners and vendors.
- Meticulously review monthly owner statements and approved invoices to ensure financial accuracy. Conduct thorough property inspections to maintain high standards, conduct all initial property inspections to schedule rent-ready maintenance to assure home is to company standard prior to listing.
- Develop and implement new strategies for lease renewals, resulting in improved tenant retention. Utilize property management software to enhance operational efficiency.
- Attend court and mediation hearings with attorney regarding collections and evictions as necessary.
Tenant and Owner Relations Coordinator
Property Management Connection LLC
09.2018 - 01.2020
- Manage 600 properties, conduct inspections and surveys to ensure optimal condition, negotiate vendor pricing and coordinate maintenance for cost-effective upkeep.
- Maintain high owner retention through proactive communication and efficient property management. Streamline onboarding procedures for new owners and properties.
- Supervise interdepartmental team of 10, foster cooperation to enhance overall company performance, provide crucial support to various departments.
- Meticulously track property finances and status, delivering timely updates to owners. Implement thorough annual property surveys to maintain quality standards.
- Develop strategic maintenance plans, balance property needs with budget constraints, Improve communication channels between owners, vendors, and management team.
- Optimize lease creation process and move-in procedures, enhance efficiency in onboarding new tenants while maintaining thorough documentation standards.
- Implement rigorous applicant screening procedures, adhering to company policies to ensure high-quality tenant selection and minimize potential risks.
- Navigate complex tenant situations with a positive, solution-oriented approach, fostering strong relationships and maintaining high tenant retention rates.
- Leverage strong Microsoft application skills and teamwork to solve intricate problems, contributing to improved operational efficiency across the organization.
Education
Bachelor of Science - Business Administration And Management
South College
Knoxville05-2026
High School Diploma -
Morgan County High School
Madison, GA05-2015
Skills
- Payment collection
- Exceptional oral and written communication skills
- Tenant and Owner relations
- Leasing and marketing
- Property tours and inspections
- Tenant and eviction laws
- Multi-Family, Commercial, and Single Family management
- CAM reconciliation and invoice processing
- Preparing property agreements
- Eviction notices
- Fair housing compliance
- Work order monitoring
- Conflict Resolution
GA Real Estate Courses
Courses have been completed with RealEstateU. License to be obtained in the coming weeks.
Timeline
Property Manager
Joon Management LLC
02.2022 - Current
Portfolio Manager
Property Management Connection LLC
01.2020 - 02.2022
Tenant and Owner Relations Coordinator
Property Management Connection LLC
09.2018 - 01.2020
Bachelor of Science - Business Administration And Management
South College
High School Diploma -
Morgan County High School
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