Miranda Southerland
Katy,TX
Summary
Dedicated Administrative Assistant with a proven track record at Katy Independent School District, excelling in workflow optimization and event coordination. Recognized for enhancing office efficiency and fostering strong client relationships. Skilled im event coordination and adept at managing multi-line phone systems, ensuring seamless operations and exceptional service delivery. Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Katy Independent School District
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed event coordination for larger parties and gatherings.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 600 guests.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Followed strict guidelines for handling confidential information.
Administrative Assistant
D'Unique School of Learning
10.2017 - 08.2021
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
Front Desk Receptionist
Schlitterbahn Waterpark New Braunfels
03.2017 - 07.2017
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
Austin Batting Cages
01.2017 - 07.2017
- Scheduled, coordinated and confirmed appointments
- Collected cash payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Masters of Business Administration - Marketing
Lamar University
Beaumont, TX05-2025
Paralegal Certification Program - Paralegal
Center For Advanced Legal Studies
Houston, TX05-2022
BBA - Marketing
University of Houston- Victoria
Victoria, TX05-2019
Skills
- Meeting planning
- Memo preparation
- Scheduling
- Research
- Strong organization
- Event setup and breakdown
- Facilities preparation
- Marketing assistance
- Multi-line phone systems
- Attention to detail
- Workflow optimization
Timeline
Administrative Assistant
Katy Independent School District
08.2021 - Current
Administrative Assistant
D'Unique School of Learning
10.2017 - 08.2021
Front Desk Receptionist
Schlitterbahn Waterpark New Braunfels
03.2017 - 07.2017
Front Desk Receptionist
Austin Batting Cages
01.2017 - 07.2017
Masters of Business Administration - Marketing
Lamar University
Paralegal Certification Program - Paralegal
Center For Advanced Legal Studies
BBA - Marketing
University of Houston- Victoria
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