Miranda Sporluck
Hartselle,AL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Warehouse Logistics Manager
Hyosung USA
Decatur, AL
04.2023 - Current
- Collaborated with transportation providers to arrange transport services for outbound shipments.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Investigated customer complaints related to warehousing services such as delays or damaged goods.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Referred unresolved customer grievances to designated departments for further investigation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed daily operations of receiving, storing, shipping, and distributing materials.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Tufting Machine Operator
Hyosung USA
Decatur, AL
06.2018 - 04.2023
- Monitor machine performance during operation to ensure proper functioning.
- Perform quality checks throughout production process to ensure accuracy of products.
- Inspect finished product for defects such as missed stitches or incorrect colors.
- Examined looms to determine stoppage cause, warps, harness breaks and other mechanical defects.
- Maintain accurate records of production data such as quantity produced, downtime.
- Follow safety protocols while operating machinery to prevent injuries or accidents.
- Train new employees in the use of tufting machines and related equipment.
Daycare Worker
Kids World Daycare
Hartselle, AL
03.2017 - 06.2018
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Provided snacks and meals in accordance with dietary guidelines.
- Monitored children's play activities to ensure safety.
- Assisted in potty training and diapering children as needed.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
Restaurant Shift Manager
Jack's
Hartselle, AL
08.2016 - 03.2017
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Distributed food to service staff for prompt delivery to customers.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
Restaurant Shift Manager
McDonald's
Hartselle, AL
03.2012 - 07.2016
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Assigned tasks to staff members and monitored their performance.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Trained new employees on proper customer service techniques and food handling protocols.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Resolved customer complaints in a timely manner.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Handled closing procedures including counting money in drawers at end of shift.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
Hartselle High School
Hartselle, AL05-2014
Associate of Applied Science - Accounting And Business Management
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Teamwork and Collaboration
- Shipping and receiving understanding
- Multi-Task Management
- Data Entry
- Production Monitoring
- Organizational Skills
- Decision-Making
- Communication skills
References
- Corinna Kelly 256-502-2564
- David Brown 678-986-7953
- Jenny Min 256-797-9238
- Gina Barbin 256-466-5806
Timeline
Customer Service Representative/Warehouse Logistics Manager
Hyosung USA
04.2023 - Current
Tufting Machine Operator
Hyosung USA
06.2018 - 04.2023
Daycare Worker
Kids World Daycare
03.2017 - 06.2018
Restaurant Shift Manager
Jack's
08.2016 - 03.2017
Restaurant Shift Manager
McDonald's
03.2012 - 07.2016
High School Diploma -
Hartselle High School
Associate of Applied Science - Accounting And Business Management
Wallace State Community College - Hanceville
Similar Profiles
Henry ChouHenry Chou
Repair Technician at Hyosung USARepair Technician at Hyosung USA
Barbara Leeann ThorneBarbara Leeann Thorne
Coating Line Operator at Hyosung USACoating Line Operator at Hyosung USA
Sulmi YangSulmi Yang
Senior Accountant at Hyosung USA, Inc.Senior Accountant at Hyosung USA, Inc.