Miranda Staley

Responsibilities:

• Proficient in OnQ Front Desk, OnQ R&I, OnQ Sales- Rapid!, and Amadeus-Delphi
• Effectively field calls and distribute new leads to the sales managers, ensuring prompt follow-up and maximizing opportunities for conversion and revenue growth.
• Utilize information from inquiries to construct groups in Delphi, organize contracts into group folders for streamlined access, input group data into R&I upon contract reception, establish group master records in OnQ, ensure accurate group details in Delphi, generate booking links, and facilitate group reservations via Rapid! or manually in OnQ.
• Generate banquet tickets based on BEOs for Accounting to post to group masters, authorize client credit cards before group arrival, and ensure accurate billing closure for each group.
• Maintaining weekly updates of group pickup data in Delphi and conducting final pickup analysis at month-end for comprehensive reporting.

Responsibilities:

• Welcomed guests with a friendly and professional demeanor, ensuring their needs were met throughout their stay.
• Managed check-in and check-out processes efficiently, minimizing wait times and ensuring a seamless experience for guests.
• Effectively manage reservations, ensuring accuracy and efficiency in room assignments and special requests.
• Responded to guest inquiries via phone, Kipsu messaging, email, and in-person, providing accurate information and resolving issues promptly.
• Respond promptly to guest inquiries, concerns, and requests, resolving issues to their satisfaction while maintaining a professional and courteous manner.
• Coordinate with other departments to address guest requests and resolve any issues that arose during their stay.
• Process payments, handle cash transactions, and reconcile daily financial reports with accuracy.
• Trained new employees on hotel procedures, customer service standards, and guest interaction best practices to ensure consistent delivery of exceptional service.

Responsibilities:

• Support the Guest Services Manager in training and supervising front office staff to enhance guest satisfaction.
• Provide coaching to staff on guest reservation procedures, efficient check-in/check-out processes, and prompt resolution of guest concerns.
• Facilitate guest payments and ensure accuracy in financial transactions.
• Collaborate with various departments to effectively communicate and address guest needs.
• Assist in implementing emergency procedures and maintaining guest safety protocols.