Miranda Stanford

Results-driven Manager with extensive experience in operational coordination and strategic planning. Proven ability to enhance productivity and implement innovative solutions that align with organizational goals. Strong leadership skills foster effective team collaboration and relationship building across all levels. Demonstrated success in driving process improvements and maximizing operational efficiency.

• Comcast, Philadelphia, PA, Manager 1, Pillar Forecast Alignment & Integration, CXSO, 01/01/24, 12/31/25, Supported the Workforce Management team, overseeing activities and initiatives, and delivering executive-level presentations on performance metrics., Optimized call routing across multiple sites to maintain efficient workload distribution, considering seasonal and special events., Acted as the primary liaison for internal and external vendor relationships, managing professional employees, supervisors, and technical staff.
• AT&T, Boise, ID, Senior Project Program Manager, 01/01/16, 12/31/23, Developed and led a team in creating an organizational multi-purpose initiative focused on career development, strategy, and employee retention., Built and oversaw an initiative across the organization with emphasis on polishing leadership skills., Constructed an organizational initiative based on business strategy and employee requests., Led an enterprise-wide mentorship program hosting developmental sessions with leaders.
• AT&T, Boise, ID, Chief of Staff, 01/01/16, 12/31/23, Supported executive Sales and Service leadership with responsibility for overseeing day-to-day operations., Promoted to metric data analysis role overseeing executive level reporting., Constructed a focused employee promoter system (eNPS) to drive results.
• AT&T, Boise, ID, Senior Compliance Manager, 01/01/16, 12/31/23, Created / implemented readiness reviews for future audits including data analysis., Partnered with executive level business units to ensure our learning programs efforts align with expectations.
• AT&T, Boise, ID, Performance Development Manager, 01/01/16, 12/31/23, Identified, designed, and developed career professional growth opportunities., Leveraged prior customer experience to uptrain incoming acquisition employees.
• DIRECTV, Boise, ID, Senior Customer Experience Manager, 01/01/12, 12/31/16, Partnered with McKinsey & Company consultant group to gain an understanding of the Continuous Improvement Management System (CIMS) methodology., Extensive and tactical onsite and virtual support to provide engaging and collaborative feedback., Formed strong relationships with senior leadership to gain buy-in.
• DIRECTV, Boise, ID, Operations Support Specialist, 01/01/12, 12/31/16, Responsible for the implementation of business and operational initiatives., Continually expanded scope and overarching business understanding.
• DIRECTV, Boise, ID, Executive Assistant, 01/01/12, 12/31/16, Handled domestic and international travel arrangements., Performed accounting activities, such as preparing purchase orders., Organized regular meetings and logistics.

• Intermediate and Advanced Excel Certification