Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Staples

Miamisburg,Ohio

Summary

Dedicated professional with animal handling expertise and a strong background in customer service from Olive Garden. Proven ability to enhance animal wellbeing through effective care monitoring and sanitation protocols. Recognized for multitasking abilities and active listening, ensuring a positive experience for both animals and clients. Committed to maintaining high standards of hygiene and care.

Overview

5
5
years of professional experience

Work History

Kennel Technician

Fetch Puppies
07.2022 - 07.2025
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.

To Go Specialist

Olive Garden
06.2021 - 05.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Host

Olive Garden
04.2021 - 04.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Host

El Rancho Grande
04.2020 - 04.2021
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Education

Diploma -

Miamisburg High School
Miamisburg, OH

Skills

  • Animal handling expertise
  • Care monitoring
  • Multitasking Abilities
  • Dependable and responsible
  • Active listening
  • Animal care
  • Critical thinking
  • Sanitation protocols

Timeline

Kennel Technician

Fetch Puppies
07.2022 - 07.2025

To Go Specialist

Olive Garden
06.2021 - 05.2022

Host

Olive Garden
04.2021 - 04.2022

Host

El Rancho Grande
04.2020 - 04.2021

Diploma -

Miamisburg High School

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