Miranda Stark
Gainesville,FL
Summary
Responsible customer relations specialist provided customer support to clients needing assistance in multiple areas. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Zen Management Group
11.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Front of House Manager
Mother's Pub & Grill North
04.2019 - 10.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Customer Service Staff Member
Publix Super Markets Inc
09.2016 - 09.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Shift Manager/Key Holder
The Frozen Berry
06.2014 - 10.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Associate of Arts - Business Administration And Management
Santa Fe College
Gainesville, FL08.2024
High School Diploma -
Newberry High School
Newberry, FL06.2015
Skills
- Safety Assurance
- Product Analysis
- Profit and Loss
- Staff Training
- Product Management and Branding
- Social Media Digital Marketing
- Data Entry
- MS Office Proficiency
- Customer Relationship Management
- Presenting Solutions
Certification
- AAA Food Managers Certifications (July-2023 - July 2028)
Timeline
General Manager
Zen Management Group
11.2020 - Current
Front of House Manager
Mother's Pub & Grill North
04.2019 - 10.2020
Customer Service Staff Member
Publix Super Markets Inc
09.2016 - 09.2020
Shift Manager/Key Holder
The Frozen Berry
06.2014 - 10.2017
Associate of Arts - Business Administration And Management
Santa Fe College
High School Diploma -
Newberry High School
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