Miranda Stephen

Streamlined processes for coordinated, high-quality patient care delivery, enhancing overall patient experience.

• Implemented new clinical workflows to optimize care team efficiency and patient outcomes.
• Led complex initiatives to enhance NCQA accreditation readiness and improve HEDIS performance.
• Fostered culture of continuous improvement in healthcare operations, promoting innovation and efficiency.
• Coordinated communication between departments for efficient service delivery.
• Monitored compliance with healthcare regulations and organizational policies, ensuring adherence to standards and safeguarding patient safety.
• Trained and mentored staff on best practices in patient care.
• Standardized onboarding programs for consistent training across departments.

• Managed pharmacy technicians and optimized daily workflow to enhance service delivery in retail pharmacy operations.
• Collaborated with corporate to track quality metrics and develop improvement plans that increased compliance and operational standards.
• Trained pharmacy technicians and pharmacists statewide on best practices in medication handling to ensure consistent quality and safety.
• Led COVID-19 vaccine rollout, coordinating shipments and monitoring storage compliance.
• Implemented safety protocols to ensure adherence to health regulations.
• Developed staff schedules to enhance operational efficiency and coverage needs.
• Conducted audits to verify accuracy of medication records and operational documentation.
• Resolved customer complaints promptly while maintaining high professionalism standards.

• Processed prescriptions to fulfill diverse patient needs promptly.
• Assisted customers with medication inquiries and offered tailored health advice.
• Maintained accurate patient records within pharmacy software systems.
• Collaborated with pharmacists on medication therapy management initiatives.
• Managed and restocked inventory to maintain optimal medication availability.
• Ensured consistent compliance with safety and regulatory standards.
• Trained new pharmacy staff on operational procedures and best practices.
• Supported pharmacy operations during peak hours to enhance service delivery.