Miranda Storey
Conyers,GA
Summary
Diligent Medical Records with a solid background in managing patient health records. Proven ability to maintain accurate documentation and improve record-keeping processes. Demonstrated expertise in confidentiality and compliance with regulatory standards.
Overview
18
18
years of professional experience
Work History
Patient Service Technician
LabCorp
10.2010 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into the computerized scheduler.
- Collect patient past due balances and issue receipts to confirm payment.
- Collaborate with colleagues to maintain and upkeep office and waiting area to provide a clean and organized environment for patients.
- Perform Phlebotomy with aseptic techniques to ensure patient safety and sample integrity
- Conduct Biometric screenings, paternity testing, and Occupational drug testing while maintaining attention to detail and confidentiality.
- Process specimens and manage accessioning with accuracy.
- Generate daily historical analysis reports for internal review.
- Inform patients of any Explanation of Benefits (EOB's)
- Collects outstanding balances
- Coordinate with healthcare providers to resolve missing diagnosis codes to ensure billing accuracy
- Maintain medical records securely by adhering strictly to HIPAA regulations and guidelines.
- Investigate and resolve billing issues by imitating reconsiderations or appeals as needed.
- Document payment transactions and address any discrepancies immediately upon discovery.
- Generate Manifest log sheets and Historical analytic reports daily
Registry Phlebotomy Tech
St. Joseph Hospital
04.2014 - 08.2018
- Administered Phlebotomy services to an average of 25-40 in-house patients.
- Ensured accuracy in patient identification through verbal and armband medical record checks.
- Adhered to stringent specimen transport protocols and maintained proper temperature to guarantee sample integrity.
Laboratory Assistant
Eastside Medical
08.2006 - 09.2010
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in the lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collection of specimens at precise intervals while performing blood cultures using aseptic techniques to ensure patient safety and sample integrity.
- Maintained organization and cleanliness of carts with sterilized equipment and coordinated workflow to prioritize STAT, Timed, and Routine specimens.
Education
Associate of Science - Medical Laboratory Science
Albany State University
Albany, GA01-2026
Associate of Science - Health Sciences
South University
Savannah, GA08.2014
Certificate - Operation Processing Specialist
American Business Institute
Brooklyn, NY08-1989
Skills
- Clinical knowledge
- Electronic Health Records (EHR) proficiency
- Medical Billing
- Communication Skills
- Time Management Skills
- Data Analysis
- Problem-Solving
- Inventory
- Aseptic Technique
- Operation Processing Specialist
- Patient Communication
- Technical Troubleshooting
- Regulatory Compliance Knowledge
- Adaptability
Timeline
Registry Phlebotomy Tech
St. Joseph Hospital
04.2014 - 08.2018
Patient Service Technician
LabCorp
10.2010 - Current
Laboratory Assistant
Eastside Medical
08.2006 - 09.2010
Associate of Science - Medical Laboratory Science
Albany State University
Associate of Science - Health Sciences
South University
Certificate - Operation Processing Specialist
American Business Institute
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