Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miranda Stork

Newport,New Hampshire

Summary

Senior Executive with strong project management skills. I have a proven track record of implementing effective processes and procedures that consistently deliver exceptional results ahead of schedule. With experience in development, customer service, analytics, and sales, I bring a well-rounded skill set to drive success. My ability to lead cross-functional teams, analyze data to inform strategic decisions, and provide exceptional customer service sets me apart. I am dedicated to exceeding expectations and driving continuous improvements in all areas of my work.

Overview

17
17
years of professional experience
1
1
Certification

Work History

VP, PRODUCT & IMPLEMENTATIONS

ReportingMD
01.2024 - Current
  • Oversee all customer implementations
  • Successfully reduced average implementation time from 57 days to 7.5 days
  • Plan and direct all aspects of Value-Base Care performance improvement programs
  • Code library ownership, managing and maintaining the code library to support programmatic changes, new client requirements and enhancements
  • Manage ETL and Product teams
  • Manage and coordinate development priorities
  • Release Management
  • Integration Vendor Management, cultivating and maintaining relationships with vendors/partners and clients
  • Overseeing the process of contracts and invoices and guiding high-level vendor management strategies and policies
  • Certification management of Qualified Registry, CHPL, ONC, HEDIS, CMS, SLI Compliance and various other certifications
  • Support marketing goals ensuring products are aligned with markets and programmatic requirements creating profitability of products and services provided
  • Define product roadmap to align with company VTO.

DIRECTOR OF IMPLEMENTATIONS & ANALYTICS

ReportingMD
07.2023 - 01.2024
  • Code library ownership, managing and maintaining the code library to support programmatic changes, new client requirements and enhancements
  • Manage ETL teams
  • Integration Vendor Management
  • Certification management of Qualified Registry, CHPL, ONC, HEDIS, CMS, SLI Compliance and various other certifications
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

DIRECTOR PROJECT MANAGEMENT

QLIQSOFT
05.2023 - 07.2023
  • Multiple promotions within a short span of time are a demonstration of my commitment, work ethic, dedication and ability to execute and deliver
  • Mentored junior project managers in best practices, fostering a culture of continuous learning within the team.
  • Boosted productivity through effective workload distribution among team members based on individual strengths and capabilities.
  • Delivered mobile application within 6 months after taking lead on a project that was more than 1 year overdue at less than 50% completion
  • With no prior mobile application experience, became product expert in under 3 months
  • Delivered Vue 3 web application within 7 months. Project was approximately 65% complete and well over 1 year overdue upon becoming project lead.
  • Streamlined project management processes by implementing agile methodologies and improving cross-functional team communication.
  • Led training programs for new hires on project management methodologies to expedite their acclimatization into the company''s working environment.

SENIOR PROJECT MANAGER

QLIQSOFT
10.2022 - 05.2023
  • Multiple promotions within a short span of time are a demonstration of my commitment, work ethic, dedication and ability to execute and deliver
  • When joining QliqSOFT, there were multiple high priority projects well behind schedule and long past promised delivery dates
  • By building relationships and trust with the developers, QA team and other internal stakeholders, I utilized agile methodology to implement process changes and bring the projects to an increasingly forward moving trajectory
  • I had no prior experience developing mobile applications
  • I became the product expert in QliqCHAT within 3 months of joining the project
  • The QliqCHAT project began in June 2020 and was due for delivery in 2021
  • The project was less than 50% completed when I began to manage the project in April 2022
  • The app was published to the app stores and live for customers in January, 2023
  • Vue 3 project began in October 2020, and was over 1 year overdue when I joined QliqSOFT
  • The project was about 65% complete when I began to manage the project in October 2022
  • The application had it’s soft release in May 2023.

PROJECT MANAGER

QLIQSOFT
01.2022 - 10.2022
  • Multiple promotions within a short span of time are a demonstration of my commitment, work ethic, dedication and ability to execute and deliver
  • When joining QliqSOFT, there were multiple high priority projects well behind schedule and long past promised delivery dates
  • By building relationships and trust with the developers, QA team and other internal stakeholders, I utilized agile methodology to implement process changes and bring the projects to an increasingly forward moving trajectory
  • I had no prior experience developing mobile applications
  • I became the product expert in QliqCHAT within 3 months of joining the project
  • The QliqCHAT project began in June 2020 and was due for delivery in 2021
  • The project was less than 50% completed when I began to manage the project in April 2022
  • The app was published to the app stores and live for customers in January, 2023
  • Vue 3 project began in October 2020, and was over 1 year overdue when I joined QliqSOFT
  • The project was about 65% complete when I began to manage the project in October 2022
  • The application had it’s soft release in May 2023.

PRODUCT PRODUCT/PROJECT MANAGER

REPORTINGMD
02.2020 - 01.2022
  • Collaborated with internal stakeholders to design and implement Outcomes Management reporting tools to monitor provider performance and care gaps.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans with clear timelines, and milestones, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

DEDICATED ADVISOR, CLIENT SERVICES

REPORTINGMD
10.2018 - 02.2020
  • Analyze institutions’ operational, clinical, and financial performance
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

PARALEGAL

HUGHES SMITH HUGHES ATWOOD & MULLALY PLLC
01.2017 - 10.2018
  • Residential and Commercial Real Estate, Family Law, Litigation, Landlord/Tenant, Probate, Criminal, Corporate, Estate Planning
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.

ADMINISTRATIVE ASSISTANT- PERIOPERATIVE SERVICES

DHMC
02.2016 - 01.2017
  • Provide administrative support service to 6+ members of leadership, managers, and colleagues
  • Draft policies and procedures in Policy Tech
  • Query writing in Brio for data reporting
  • Report Analysis
  • Project management
  • Participation in implementation process and training staff on new electronic medical record system (EPIC).

SR. CLINICAL SECRETARY -CONNECTION CENTER

DHMC
05.2014 - 02.2016
  • Communication between referring offices and DHMC, scheduling patients and notifying referring office of status updates and patient care
  • Six Sigma Yellow Belt Certified May 2015
  • Rheumatology Project to reduce time from referral to appointment scheduled was accepted and presented September 2015 at the San Francisco ACR/ARHP Annual Meeting.

REGISTRATION REPRESENTATIVE

DHMC
07.2012 - 05.2014
  • Providing customer service with face-to-face contact as a patient advocate
  • Verification of health insurance and collection of co-payments, residuals and prior balances
  • Educate and discuss invoice details with patients
  • Reconcile cash drawer
  • Use of approved government, managed-care and commercial data bases.

TEAM SUPERVISOR, PART TIME

DHMC
03.2011 - 07.2012
  • Leadership role training, educating, encouraging, and disciplining employees
  • Participation in Leadership and Supervisory classes.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.

NUTRITION ASSISTANT

DHMC
11.2006 - 07.2012

Education

Anticipated Major: ACCOUNTING AND FINANCE - Accounting

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Hooksett, NH

Certified Scrum Product Owner -

Scrum Alliance
02.2020

MBA - Health Administration

FRANKLIN PIERCE UNIVERSITY
Rindge, NH
11.2016

Six Sigma Yellow Belt Certification -

Dartmouth
05.2015

Bachelor of Arts - Criminal Justice

Franklin Pierce University
Rindge, NH
08.2014

PARALEGAL CERTIFICATE -

FRANKLIN PIERCE UNIVERSITY
08.2014

Skills

  • Team Leadership
  • Decision-Making
  • Coaching and Mentoring
  • Process Improvement
  • Stress tolerant
  • Critical thinking
  • Complex Problem-Solving
  • Client Relationship Building
  • Strategic Planning
  • Excellent Communication
  • Project planning and development

Certification

Certified Scrum Product Owner - February 2020 - Scrum Alliance

Six Sigma Yellow Belt Certification - May 2015 - Dartmouth

Timeline

VP, PRODUCT & IMPLEMENTATIONS

ReportingMD
01.2024 - Current

DIRECTOR OF IMPLEMENTATIONS & ANALYTICS

ReportingMD
07.2023 - 01.2024

DIRECTOR PROJECT MANAGEMENT

QLIQSOFT
05.2023 - 07.2023

SENIOR PROJECT MANAGER

QLIQSOFT
10.2022 - 05.2023

PROJECT MANAGER

QLIQSOFT
01.2022 - 10.2022

PRODUCT PRODUCT/PROJECT MANAGER

REPORTINGMD
02.2020 - 01.2022

DEDICATED ADVISOR, CLIENT SERVICES

REPORTINGMD
10.2018 - 02.2020

PARALEGAL

HUGHES SMITH HUGHES ATWOOD & MULLALY PLLC
01.2017 - 10.2018

ADMINISTRATIVE ASSISTANT- PERIOPERATIVE SERVICES

DHMC
02.2016 - 01.2017

SR. CLINICAL SECRETARY -CONNECTION CENTER

DHMC
05.2014 - 02.2016

REGISTRATION REPRESENTATIVE

DHMC
07.2012 - 05.2014

TEAM SUPERVISOR, PART TIME

DHMC
03.2011 - 07.2012

NUTRITION ASSISTANT

DHMC
11.2006 - 07.2012

Anticipated Major: ACCOUNTING AND FINANCE - Accounting

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Certified Scrum Product Owner -

Scrum Alliance

MBA - Health Administration

FRANKLIN PIERCE UNIVERSITY

Six Sigma Yellow Belt Certification -

Dartmouth

Bachelor of Arts - Criminal Justice

Franklin Pierce University

PARALEGAL CERTIFICATE -

FRANKLIN PIERCE UNIVERSITY

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Miranda Stork