Miranda Strong
Dothan,AL
Summary
Proven Manager with a track record of enhancing operational efficiency and customer satisfaction at Guthries and J's Landing. Skilled in strategic planning and team leadership, adept at fostering an inclusive environment that encourages creativity. Successfully leveraged data analytics for informed decision-making, leading to significant business growth. Excel in multitasking and complex problem-solving, ensuring optimal financial and team performance.
Overview
14
14
years of professional experience
Work History
Manager
Js Landing
09.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
Guthries
03.2010 - 07.2018
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Education
Somerset Community College
Somerset, KYHigh School Diploma -
Southwestern High School
Somerset, KY05.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Marketing
- Budget Control
- Business Planning
- Financial Management
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Effective Communication
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Hiring and Training
- Staff Training
- Goal Setting
- Scheduling and Coordinating
- Good Judgment
- Relationship Building
Timeline
Manager
Js Landing
09.2018 - Current
Manager
Guthries
03.2010 - 07.2018
Somerset Community College
High School Diploma -
Southwestern High School