Summary
Work History
Education
Skills
Timeline
pwb
Miranda Sunderland

Miranda Sunderland

Steelton,PA

Summary

As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Work History

Salesperson

Sheetz
Harrisburg
07 2013 - 12 2022
  • Developed relationships with clients for increased loyalty and repeat business.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Implemented effective sales strategies to maximize revenue generation.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Developed and grew leads through repeat business and customer referrals.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Worked to build relationships with customers and built potential for additional sales.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Stayed current on company offerings and industry trends.

Supervisor

Sheetz
Harrisburg PA
12 2016 - 03 2022
  • Overseeing daily operations, managing staff, providing exceptional customer service, and training new employees
  • Also responsible for analyzing financial data, identifying trends, and developing strategies to improve margins according to business needs, interviewing and hiring needs, counts, and ordering products.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Set yearly quotas for individual account executives, implementing attainable benchmarks that motivated the entire team.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
  • Implemented effective sales strategies to maximize revenue generation.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
  • Increased sales and customer satisfaction through personalized servicing.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Logged reports, expenses, receipts, and sales in company database.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Worked with loss prevention in monitoring shopper behavior.
  • Located merchandise across various stores to address customer needs.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Assistant Manager

Sheetz
Hummelstown
01 2022 - Current
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Launched quality assurance practices for each phase of development
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Education

Harrisburg Area Community College
Harrisburg, PA

Some College University of Arizona Global Campus, Some College
Chandler, AZ

Skills

  • Leadership
  • Customer service
  • Critical Thinking
  • Communication
  • Problem-solving
  • Teamwork
  • Decision Making
  • Management Skills
  • Flexibility
  • Organization Skills
  • Delegating
  • Implemented new procedures and changes that are coming
  • Giving feedback when it is needed Communicating with other managers about what has been completed and what still needs to be done
  • Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
  • Recruiting and interviewing
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Reviewed sales and gross profit report to assess company efficiency
  • Employee performance evaluations
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Uses independent decision-making skills and sound judgment to positively impact company success
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills Proficient in using independent decision-making skills and sound judgment to positively impact company success Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
  • Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources Methodical and well-organized in optimizing coverage to meet operational demands
  • Created employee schedules to align coverage with forecasted demands
  • Accomplished Assistant Manager with in-depth experience consistently rising through ranks Well-versed in sales, personnel management, accounting and inventory management Dedicated to complete knowledge of company products and services for optimized customer service
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Mentored team members to enhance professional development and accountability in workplace
  • Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals Successful background matching employees with roles for maximum performance Proactive and hardworking individual focused on continuous operational improvement
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Cost Control
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Training
  • Staff supervision
  • Employee scheduling
  • Staff Management
  • Conducted employee performance evaluations, providing constructive feedback for growth and development
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
  • Maintained a clean, safe, and organized store environment to enhance the customer experience
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
  • Managed inventory levels to minimize stockouts while reducing overhead costs
  • Facilitated clear communication between employees and upper management through regular meetings and updates
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
  • Developed strong working relationships with staff, fostering a positive work environment
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Increased sales through effective merchandising strategies and targeted promotions
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability
  • Collaborated with the management team to develop strategic plans for business growth and improvement
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Established team priorities, maintained schedules and monitored performance
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Resourceful Manager offering history of success coordinating and monitoring operations across various departments Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Highly committed with hardworking mentality to maintain quality of services and products
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning
  • Defined clear targets and objectives and communicated to other team members
  • Customer-focused professional with successful 10-year career in customer service sector Dynamic successful applying speed and accuracy in busy business environment
  • Proficient assistant manager delivering encouragement and feedback to help employees be successful Energetic professional with great poise Well-trained in building relationships
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Innovative and goal-oriented Management professional committed to customer service Dedicated team player skilled at mediation and conflict resolution Drives company growth through verbal communication
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Developed detailed plans based on broad guidance and direction
  • Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business Determined and experienced in mentoring and challenging team members to meet and exceed company goals
  • Launched quality assurance practices for each phase of development
  • Proactive and meticulous assistant manager with over 8 years of experience in customer service industry Proficiencies in inventory control, sales, staff training and development Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation

Timeline

Salesperson

Sheetz
07 2013 - 12 2022

Supervisor

Sheetz
12 2016 - 03 2022

Assistant Manager

Sheetz
01 2022 - Current

Harrisburg Area Community College

Some College University of Arizona Global Campus, Some College

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Miranda Sunderland