Miranda S. Vera
Highlands Ranch
Summary
Highly motivated professional with extensive educational knowledge and hands-on experience seeking a challenging, growth-oriented position to apply acquired skills. Possesses a strong work ethic, honesty, and the ability to work both independently and as a team player. Thrives on new challenges and quickly adapts to learning new tasks. Goal-oriented and easily adaptable to changes, taking pride in building a structured team environment while maintaining high morale. Demonstrates flexibility, versatility, and excels under pressure.
Overview
10
10
years of professional experience
Work History
General Manager
Club Pilates
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
Snooze
05.2022 - 06.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
Next Door Eatery
02.2019 - 03.2020
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Improved supply chain management, resulting in reduced lead times and inventory costs.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
Service Manager
Red Robin
03.2015 - 02.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
Business Management -
Arapahoe Community College
Littleton, COGeneral Diploma -
Thunder Ridge High School
Highlands Ranch, CO05.2005
Skills
- Strong leadership
- Dependability
- Profit and Loss Reports
- Time management
- Organization
- Management
- Disciplinary
- Inventory control
- Ordering
- Scheduling
- Conflict resolution
- Coaching
- Training
- Development
- Strong communication skills
- Socially perceptive
- Interviewing
- Hiring
- Strong customer service skills
- Proficient in Watson
- Proficient in Kronos
- Proficient in 365
- Leadership and team building
- Team leadership expertise
- Positive attitude
- Problem resolution
- Employee relations
- Multitasking and organization
Training Awards
- Manager Serve Safe Certified
- TIPS Certified
- Quarterly Assistant Manager training
- Quarterly Human Resource Forum
Timeline
General Manager
Club Pilates
07.2023 - Current
Assistant General Manager
Snooze
05.2022 - 06.2023
Assistant General Manager
Next Door Eatery
02.2019 - 03.2020
Service Manager
Red Robin
03.2015 - 02.2019
General Diploma -
Thunder Ridge High School
Business Management -
Arapahoe Community College
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