Miranda S. Vera
Highlands Ranch
Summary
Highly motivated professional with extensive educational knowledge and hands-on experience seeking a challenging, growth-oriented position to apply acquired skills. Possesses a strong work ethic, honesty, and the ability to work both independently and as a team player. Thrives on new challenges and quickly adapts to learning new tasks. Goal-oriented and easily adaptable to changes, taking pride in building a structured team environment while maintaining high morale. Demonstrates flexibility, versatility, and excels under pressure.
Overview
10
10
years of professional experience
Work History
General Manager
Club Pilates
Lone Tree, CO
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
Snooze
Lone Tree, CO
05.2022 - 06.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
Next Door Eatery
Highlands Ranch, CO
02.2019 - 03.2020
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Improved supply chain management, resulting in reduced lead times and inventory costs.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
Service Manager
Red Robin
Lone Tree, CO
03.2015 - 02.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
Business Management -
Arapahoe Community College
Littleton, COGeneral Diploma -
Thunder Ridge High School
Highlands Ranch, CO05.2005
Skills
- Strong leadership
- Dependability
- Profit and Loss Reports
- Time management
- Organization
- Management
- Disciplinary
- Inventory control
- Ordering
- Scheduling
- Conflict resolution
- Coaching
- Training
- Development
- Strong communication skills
- Socially perceptive
- Interviewing
- Hiring
- Strong customer service skills
- Proficient in Watson
- Proficient in Kronos
- Proficient in 365
- Leadership and team building
- Team leadership expertise
- Positive attitude
- Problem resolution
- Employee relations
- Multitasking and organization
Training Awards
- Manager Serve Safe Certified
- TIPS Certified
- Quarterly Assistant Manager training
- Quarterly Human Resource Forum
Timeline
General Manager
Club Pilates
07.2023 - Current
Assistant General Manager
Snooze
05.2022 - 06.2023
Assistant General Manager
Next Door Eatery
02.2019 - 03.2020
Service Manager
Red Robin
03.2015 - 02.2019
General Diploma -
Thunder Ridge High School
Business Management -
Arapahoe Community College