Miranda Tanner
Des Moines,IA
Summary
Highly adaptable and organized individual with a strong passion for mixology. Eager to find a challenging and dynamic environment to further develop skills and continue giving phenomenal customer service. Committed to contributing to a team that values excellence and offers opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Bartender/Barista
St. Kilda Collective
West Des Moines, Iowa
02.2023 - Current
- Maintained substantial knowledge of classic cocktails and current trends, ensuring diverse and appealing drink menu.
- Operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista Shift-Lead
Cabin Coffee Company
10.2018 - 01.2022
- Prepare and serve specialty espresso drinks and teas and provide recommendations for pastries and breakfast.
- Roast and blend coffees following strict protocols for the correct operation of roasting equipment.
- Promoted to shift leader, taking on managerial duties such as managing daily finances.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server
Cracker Barrel Old Country Store
04.2019 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Earned Employee of the Month by generating the highest sales during July 2019.
- Sustained energetic composure during long shifts of up to 12 hours.
Host
Bubba Southern Comforts
Des Moines, IA
03.2018 - 07.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host/Busser
Django
11.2017 - 03.2018
- Promoted to lead host and performed training for new hires.
- Manage waitlist to ensure all customers are seated.
- Reset and cleaned tables quickly to prepare for new customers.
Timeline
Bartender/Barista
St. Kilda Collective
02.2023 - Current
Server
Cracker Barrel Old Country Store
04.2019 - 08.2019
Barista Shift-Lead
Cabin Coffee Company
10.2018 - 01.2022
Host
Bubba Southern Comforts
03.2018 - 07.2018
Host/Busser
Django
11.2017 - 03.2018
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