Miranda Tayas
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Whataburger
McAllen, TX
06.2020 - 12.2023
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees in an effective manner.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Child Nutrition Manager
McAllen Independent School District
McAllen, TX
11.2008 - 03.2017
- Monitored the nutritional quality of meals prepared by kitchen staff, making changes as needed to ensure compliance with state regulations.
- Created menus based on USDA-approved meal patterns, taking into consideration student preferences and dietary restrictions.
- Trained kitchen staff in proper food safety techniques, including sanitation practices and temperature control protocols.
- Performed monthly inventory checks of all food items stored in the cafeteria kitchens, updating records as necessary.
- Charted daily meals for reimbursable funds on site-specific POS software programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
Dietary Aide Leader
Legend Transitional Care Center
McAllen, TX
02.2005 - 09.2007
- Reviewed patient charts prior to meal service times to ensure adherence to prescribed diets.
- Coordinated with other departments regarding special dietary needs or requests.
- Provided guidance to Dietary Aide staff on proper food handling techniques.
- Participated in regular meetings with department heads regarding changes or updates in dietary guidelines or procedures.
- Trained new employees on kitchen operations, policies, cleanliness standards, safety protocols, and equipment usage.
- Maintained a safe and sanitary work environment by adhering to all safety regulations and procedures.
- Treated patients and team members with dignity and respect.
- Supervised food production or service or assisted dietitians or nutritionists in supervision or planning.
Education
High School Diploma -
Capitol High School
McAllen10-2008
Skills
- Operations Management
- Menu development
- Recruitment
- Schedule Coordination
- Staff Management
- Customer Engagement
- Handling Escalations
- Sales Promotion
- Talent Development
- Training and mentoring
- Workflow Management
- Time Management
- Focused on customer satisfaction
- Problem-Solving
- Cash Handling
- Health Code Compliance
- Labor Cost Controls
- POS System Operation
- Proper training of staff on kitchen equipment
Affiliations
- Attending school functions with daughter
- Fishing and exploring the outdoors
- Traveling
- Bird watching
- Gym
Certification
- Serve Safe Food Manager
Languages
English
Professional
Spanish
Professional
Timeline
Restaurant Manager
Whataburger
06.2020 - 12.2023
Child Nutrition Manager
McAllen Independent School District
11.2008 - 03.2017
Dietary Aide Leader
Legend Transitional Care Center
02.2005 - 09.2007
High School Diploma -
Capitol High School