Miranda Terry-Clark
Mechanicsville,Va.
Summary
Compassionate and results-driven healthcare leader with over 20 years of experience in hospital revenue cycle management. Seeking to gain exposure to the field of social work and enhance leadership in advocating for underserved populations. Proven ability to lead multidisciplinary teams, navigate complex healthcare systems, and advocate for patient-centered solutions. Committed to addressing systemic barriers to care and supporting vulnerable groups through a social justice lens. Passionate about fostering meaningful change at both individual and community levels, and eager to develop clinical competencies and theoretical foundations through Walden University's MSW program.
Overview
26
26
years of professional experience
Work History
Director of Revenue Cycle
Universal Health Services, Inc.
04.2022 - Current
- Lead end-to-end revenue cycle operations across multiple hospital facilities, ensuring alignment with corporate compliance standards and financial goals.
- Collaborate with executive leadership, managed care, and clinical departments to implement performance improvement initiatives and maximize reimbursements.
- Direct multidisciplinary teams, fostering a culture of accountability, continuous improvement, and operational excellence.
Assistant Director
Universal Health Services, Inc.
05.2019 - 04.2022
- Conduct detailed technical and analytical review of acute hospital revenue cycle operations. Support commercial payer workflow, troubleshoot payment barriers to prevent denials and support monthly and annual cash goals. Support Patient Accounts and GWUH Pre-Services telecommunication functions.
Pre-Services Manager
Universal Health Services, Inc
01.2014 - 04.2019
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity. Trained and mentored new employees to support GWUH scheduling, registration and financial clearance.
Education & Compliance Coordinator
Universal Health Services, Inc.
03.2011 - 01.2014
- Delivered effective classroom instruction to a range of diverse students. Duties included New Hire Training, Supplemental department workflow troubleshooting, Compliance program/policy support and Cerner Clinical system implementation.
Pre-Services Team Lead
Universal Health Services, Inc.
05.2005 - 02.2011
- Collaborated on patient access operations with the Pre-Services Manager, including offering feedback from participants and improvement recommendations to include GWUH patient intake, scheduling, registration and financial clearance.
Youth Development Director
Aldersgate United Methodist Church
01.1999 - 01.2008
- Planned and implemented wide-ranging programs, encapsulated learnings and activities including community programs and inspirational guest speakers.
Senior Caseworker
Patient Services Inc.
01.2003 - 01.2005
- Assessed clinical and pharmaceutical needs based on physical and income eligibility of clients to determine appropriate interventions.
Loan Officer
SunTrust Bank
01.1999 - 01.2003
- Recommended loan approvals and denials based on customer loan application reviews.
Education
Bachelor of Science - Anthropology and Sociology
Virginia Commonwealth University
Richmond, VA05.2002
Skills
Strategic Leadership – Proven ability to drive organizational goals, lead cross-functional teams, and optimize revenue cycle performance
Data Analytics – Expertise in leveraging data to identify trends, improve decision-making, and enhance financial outcomes
Process Improvement & Implementation – Skilled in developing and executing process strategies that increase efficiency and reduce revenue cycle bottlenecks
Denial Management & Prevention – Strong track record of minimizing denials and improving claim resolution through proactive prevention strategies
Revenue Cycle Systems – Advanced proficiency with Cerner Revenue Cycle Management and Patient Management systems
Healthcare IT & Telecommunications – Proficient in Experian, Health Diagnosis (HDX), Avaya, and TCN telecommunications platforms
Timeline
Director of Revenue Cycle
Universal Health Services, Inc.
04.2022 - Current
Assistant Director
Universal Health Services, Inc.
05.2019 - 04.2022
Pre-Services Manager
Universal Health Services, Inc
01.2014 - 04.2019
Education & Compliance Coordinator
Universal Health Services, Inc.
03.2011 - 01.2014
Pre-Services Team Lead
Universal Health Services, Inc.
05.2005 - 02.2011
Senior Caseworker
Patient Services Inc.
01.2003 - 01.2005
Youth Development Director
Aldersgate United Methodist Church
01.1999 - 01.2008
Loan Officer
SunTrust Bank
01.1999 - 01.2003
Bachelor of Science - Anthropology and Sociology
Virginia Commonwealth University
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