Miranda Torres

Carhop Server

Ramiro Rojas

09.2022 - 06.2023

Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
Maximized productivity while minimizing waste through careful portion control and inventory management techniques.
Supported management in driving sales growth through effective upselling strategies tailored to individual customer preferences.
Participated in ongoing training sessions provided by the company to continually enhance product knowledge and service skills.
Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
Proactively addressed potential issues before they escalated by closely monitoring customer interactions throughout each visit.
Actively participated in team meetings, sharing best practices among peers for continuous improvement within the role of Carhop Server.
Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
Answered guest questions and promoted special products.
Assisted customers in choosing menu items by providing food complementing information.
Balanced orders on trays weighing over 10 lbs and delivered them to cars.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Operated manual and electric appliances to peel, slice, and trim food.
Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Operated headset communication system to take orders quickly and accurately from customers.
Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Processed orders and sent to kitchen employees for preparation.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Summary

Overview

Work History

Carhop Server

Education

Associate of Arts -

High School Diploma -

Skills

Languages

Timeline

Carhop Server

Associate of Arts -

High School Diploma -

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