Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miranda Villaloboz

Rosenberg,TX

Summary

Versatile and results-oriented professional with extensive experience at Brazos Family Eyecare, adept in office management and customer service. Excelled in improving patient flow and satisfaction, demonstrating exceptional organizational skills and teamwork. Proficient in MS Office and bilingual communication, significantly enhancing operational efficiency and staff training methods.

Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations.

Dedicated Office Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Optometric professional prepared for role in advanced eye care. Brings in-depth experience in patient assessment, diagnostic testing, and maintaining meticulous patient records. Focuses on team collaboration and adaptability, ensuring seamless operations in dynamic environments. Proficient in ocular imaging and patient communication.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

8
8
years of professional experience

Work History

Office Manager / Optometric Technician

Brazos Family Eyecare
07.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Improved patient flow in clinic by efficiently pre-testing patients, including visual acuity and pressure tests.
  • Developed patient education materials on contact lens care, increasing proper usage and reducing complications.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Optometric Technician

Zoom Eyecare
12.2023 - 06.2024
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Optometric Technician

Truc Nguyen O.D. & Associates
08.2018 - 12.2023
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.

Optometric Technician

Alexandra Ly, O.D. & Associates
05.2017 - 08.2018
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.

Education

Mark Twain Senior High School
San Diego, CA
05-2008

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Bilingual
  • Data entry
  • Clear oral/written communication
  • Billing
  • Scheduling coordination
  • Inventory control
  • Staff training
  • Professional and courteous
  • Teamwork and collaboration
  • MS office

Languages

Spanish
Professional Working

Timeline

Office Manager / Optometric Technician

Brazos Family Eyecare
07.2024 - Current

Optometric Technician

Zoom Eyecare
12.2023 - 06.2024

Optometric Technician

Truc Nguyen O.D. & Associates
08.2018 - 12.2023

Optometric Technician

Alexandra Ly, O.D. & Associates
05.2017 - 08.2018

Mark Twain Senior High School
Miranda Villaloboz