Miranda Wagner (Kay)
Sanford,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
911 System Support Coordinator
Seminole County, FL
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Facilitated the annual budget planning process, collaborating closely with various departments to ensure accurate input.
Certified 911 Public Safety Telecommunicator
Winter Garden Police Department
06.2018 - 06.2022
- Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
Security Receptionist
Alorica, INC
04.2017 - 06.2018
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
- Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
- Collaborated with facilities management for timely resolution of reported maintenance issues or safety hazards.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Server
Gators Dockside
03.2016 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
- Public Safety Administration
Seminole State College
Sanford, FL 04.2027
High School Diploma -
Wekiva High School
Apopka, FL 05.2014
Skills
- Data Entry
- Work Planning and Prioritization
- MS Office
- Document Management
- Presenting Ideas and Plans
- Recordkeeping
- Strategic Planning
- Event Planning
- Budget Planning
- Administrative Oversight
- Financial Management
Timeline
911 System Support Coordinator
Seminole County, FL
07.2022 - Current
Certified 911 Public Safety Telecommunicator
Winter Garden Police Department
06.2018 - 06.2022
Security Receptionist
Alorica, INC
04.2017 - 06.2018
Server
Gators Dockside
03.2016 - 05.2017
- Public Safety Administration
Seminole State College
High School Diploma -
Wekiva High School