Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Software
Work Preference
Affiliations
Timeline
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Miranda Ward

Miranda Ward

Minneapolis,MN

Summary

Dynamic leader with a proven track record at Anthropologie and J.Crew, excelling in HR analytics and leadership development. Transformed HR practices through data-driven strategies and organizational culture enhancement, significantly boosting workforce productivity. Expert in navigating legal compliance and fostering employee relations, achieving notable success in talent acquisition and retention.

Overview

16
16
years of professional experience
1
1
Certification
8
8
years of post-secondary education

Work History

Business Manager: Human Resources

Anthropologie
10.2023 - Current
  • Spearheaded recruitment, hiring and onboarding process and compiled training materials for new and existing team members.
  • Instituted data-driven approach to decision-making, leveraging analytics to guide HR business strategies.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes of +4% against LY
  • Liaised between multiple business divisions to improve communications.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.

Senior Consultant - HR

M.Ward Consulting, LLC.
Minneapolis , MN
07.2020 - 09.2023
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Delivered compelling presentations to executive leadership teams, securing buy-in for various brand initiatives.
  • Created comprehensive style guides outlining visual elements, messaging guidelines, and best practices for consistent application across all touchpoints.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Conducted thorough HR audits to identify areas of improvement, implementing corrective actions to ensure compliance with legal requirements and industry best practices.
  • Overhauled outdated HR policies to align with current best practices and regulatory requirements.
  • Managed performance appraisal systems, ensuring timely feedback and recognition for high-performing employees.
  • Optimized the use of HR technology tools, improving efficiency in data management and reporting processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Company Director: Human Resources

J.Crew
San Fransisco, CA
05.2009 - 07.2019
  • Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
  • Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Spearheaded talent acquisition efforts attracting top industry talent to contribute significantly to store success, resulting in gains of 4%-11% against LY.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Conducted company-wide town hall meetings to convey updates for 200+ employees
  • Collaborated with leadership to assess and improve policies across board.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
  • Negotiated competitive compensation packages to attract top talent in the industry.
  • Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
  • Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
  • Developed metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities.
  • Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization, resulting in a 93% retention rate
  • Increased overall workforce productivity by identifying skill gaps within teams and providing targeted coaching or training solutions accordingly.
  • Championed diversity within the workplace through inclusive hiring practices, equal opportunity advancement policies, and cultural awareness training programs.

Post Graduate Fellow - Hospital Chaplain

Emory University Hospital
Atlanta, GA
06.2014 - 06.2016
  • Conducted ethical consultations with medical professionals to address moral dilemmas in patient care decisions.
  • Served as crisis intervention specialist during emergency situations, offering immediate spiritual support to affected individuals.
  • Educated hospital staff on cultural competency and sensitivity to diverse religious beliefs, promoting an inclusive environment.
  • Collaborated with 8-person administration team to develop and implement plans for increasing patient satisfaction, boosting satisfaction 32%.
  • Engaged in ongoing professional development by attending conferences and workshops on relevant topics within the field of healthcare chaplaincy.
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Taught diverse student population by employing various learning styles and abilities.
  • Recruited community chaplains, spiritual counselors and spiritual care volunteers to adequately meet patient, family and caregiver needs.

Education

Master of Arts - Divinity (Organizational Leadership)

Emory University
Atlanta, GA
05-2014

Bachelor of Arts - Organizational Leadership

Bethany University
Santa Cruz, CA
08.2006 - 05.2010

Associate of Arts - Counseling Psychology

Bethany University
Santa Cruz, CA
08.2006 - 05.2010

Skills

  • Leadership development
  • HR analytics
  • HR policy development
  • Employee relations
  • Organizational culture

Accomplishments

  • 15+ years in HR management.
  • Supervised team of 80 staff members, including 12 direct management reports.
  • Oversaw store/market volumes of $5mm up to $46mm.
  • Authored a wide-range of leadership training resources.

Certification

  • SHRM-CP - SHRM Certified Professional. Summer 2025
  • Master of Divinity (M.Div.) - Various accredited theological seminaries.
  • Board Certified Chaplain (BCC) - Association of Professional Chaplains.
  • OSHA Certified
  • Teaching Certificate in Higher Education (varies by institution) - Various Universities' Teaching and Learning Centers.

Languages

Spanish
Limited Working
French
Limited Working
English
Native or Bilingual
Greek
Professional Working
Welsh
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Workday

Epic

ADP

Salesforce

Kronos

Oracle PeopleSoft

Microsoft

UKG Pro

ICIMS

SAP SuccessFactors

Visier

Google

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Affiliations

  • SHRM
  • ACPE

Timeline

Business Manager: Human Resources

Anthropologie
10.2023 - Current

Senior Consultant - HR

M.Ward Consulting, LLC.
07.2020 - 09.2023

Post Graduate Fellow - Hospital Chaplain

Emory University Hospital
06.2014 - 06.2016

Company Director: Human Resources

J.Crew
05.2009 - 07.2019

Bachelor of Arts - Organizational Leadership

Bethany University
08.2006 - 05.2010

Associate of Arts - Counseling Psychology

Bethany University
08.2006 - 05.2010

Master of Arts - Divinity (Organizational Leadership)

Emory University

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Miranda Ward