Miranda White
Conroe,Texas
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Concierge
America's Er
Cypress, TX
01.2024 - Current
- Provided guidance to visitors regarding directions or resources within the hospital environment.
- Developed effective strategies for addressing customer complaints in a timely manner.
- Performed administrative duties such as filing documents or data entry.
- Monitored daily operations to ensure smooth workflow throughout the facility.
- Created reports on patient satisfaction ratings for review by management team.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained patient confidentiality in accordance with HIPAA guidelines.
- Greeted and welcomed patients in a friendly, courteous manner.
- Informed patients of available services and procedures.
- Ensured that all medical records were accurately completed and filed properly.
- Collaborated closely with nursing staff on various tasks or assignments.
- Maintained updated knowledge of hospital policies and procedures.
- Provided assistance to patients with navigating the hospital facility.
- Actively listened to patient concerns, offering appropriate solutions as necessary.
- Displayed exceptional customer service skills in all interactions with patients and staff members alike.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Restocked unit frequently with necessary medical supplies.
- Responded to bell or light signal calls to assist patients with needs.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Leasing Consultant
woodlands retreat
The Woodlands, Texas
01.2021 - 01.2024
- Presented properties and provided amenities in a positive light to prospective tenants also Advertise unoccupied properties using a variety of media and promotional materials to help secure quick rentals of all properties
- I have also been able to Determine the needs, living standards of customers to match those needs to a property
- I then got the honor Meeting potential renters and guiding them on tours of open units which also lead to following up on leads for potential renters.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Cleaning Make Ready Business
01.2017 - 01.2022
- Consists of building clients and diverse types of cleaning services provided
- We provide all kinds of services and do not only stick to houses but also travel trailers as well and vehicles
- Performing and documenting routine inspection and maintenance activities also Carry out heavy cleaning tasks and special projects
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
- Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Conducted regular inspections to identify maintenance needs in areas such as carpets, furniture, walls, ceiling tiles, windows.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Created reports documenting daily activities for management review.
- Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
- Maintained records of service requests from clients regarding specific cleaning requirements.
- Provided feedback to cleaners based on inspection results or customer comments.
- Developed a system for scheduling regular deep cleans within each area of responsibility.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Responded quickly in emergency situations requiring immediate attention.
Medical Receptionist
01.2018 - 01.2020
- Cross trained with a fast-learning pace which consists of making appointments every 15 minutes of the hour and calling health insurance as well as dealing with billing and any data entry needed
- Any filing or scanning needed to be updated for patients
- Staying on top of each scheduled patient among each appointment to make sure they have been verified.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
Sales Tech
01.2015 - 01.2018
- Handled any calls with major insurance companies for a customer to get work completed on their vehicle regarding a chip
- It was a phone call process that needed skills with quick responses and to always be a problem solver for the customer to have a good experience.
- Demonstrated product features and benefits to potential customers.
- Provided technical support for sales team members to ensure customer satisfaction.
- Prepared detailed reports on sales activities and progress.
- Developed strategies to increase sales volume through effective marketing techniques.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Conducted research on market trends, competitor products and pricing structures.
- Performed troubleshooting and maintenance services for existing customers.
- Assisted in creating promotional materials for new products and services.
- Attended industry events and conferences to stay up-to-date with latest trends in the field.
- Created presentations for prospective clients highlighting key product features.
- Established strong relationships with customers by providing timely responses to inquiries.
- Maintained accurate records of customer accounts and contact information.
- Resolved customer complaints in a professional manner while meeting company standards.
- Collaborated with other departments to ensure smooth delivery of products and services.
- Provided training sessions to new employees regarding company's sales policies and procedures.
- Monitored competitors' activities, pricing structure, promotions., and provided insights accordingly.
- Analyzed customer data using statistical methods such as regression analysis, correlation analysis., to improve sales performance.
Education
MAGNOLIA DIPLOMA -
LONESTAR COLLEGE
Skills
- Organized
- Problem solving
- Communication
- Leadership
- Activities Planning
- Behavior Modeling
- Social integration
- Schedule Management
- Special needs experience
- Small business sales transactions
- Lease Renewals
- Collection Actions
- Application management
- Competitive Research
- Leasing Terms and Specifications
- Business partnerships
- Organized Mindset
- Creative Problem-Solving
- Property Maintenance
- Background Check Process
- Lease Agreements
- Customer Service
- Clear Communication
- Resident assistance
- Background Checks
- Reporting and Correspondence
- Sales Techniques
- Contract Negotiation
- Real Estate Law
- Maintenance Requests
- Flexible Schedule
- Cash Handling
- Phone and Email Etiquette
- Administrative Support
- Customer service expertise
- Account Management
- Team Collaboration
- Property Marketing
- Closing Techniques
- Property amenities
- Staff Management
- Complaint resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Product Knowledge
- Information Security
- Customer consulting
- Promotional support
- Service Upselling
- Critical Thinking
- Problem-solving abilities
- Regulatory Compliance
- First Aid
- Emergency Response
- Public interaction
- Equipment Oversight
- Conflict Mediation
- Food and beverage preparation
- Cultural Awareness
- Emergency Situations Management
- Public Speaking
- Guest Services
- Verbal and written communication
- Food and Beverage Service
- Company culture and values
- Safety Procedures
- Cleanliness and sanitation
- Issue Resolution
Timeline
Patient Concierge
America's Er
01.2024 - Current
Leasing Consultant
woodlands retreat
01.2021 - 01.2024
Medical Receptionist
01.2018 - 01.2020
Cleaning Make Ready Business
01.2017 - 01.2022
Sales Tech
01.2015 - 01.2018
MAGNOLIA DIPLOMA -
LONESTAR COLLEGE
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