Miranda Will
Erie,PA
Summary
Hands-on Restaurant Service Employee with a Bachelors Degree in Business Administration and 8 years of experience in all of the front of house positions for Olive Garden. Proven history of leadership skills, upholding high standards, teamwork, and coaching, feedback and recognition on performance. Strong background in being a committed Certified Trainer and Service Professional in order to get results through people, keep guests and employees satisfied, and to maintain a strong culture so profits, employee retention, and guest loyalty continue to grow.
Overview
9
9
years of professional experience
Work History
Service Team Certified
Olive Garden
06.2015 - Current
- Motivate staff through coaching expected behaviors, providing feedback, and giving recognition, which results in achieving Olive Garden's key performance indicator (KPI) of 90% or higher for server rating and guest satisfaction.
- Generate satisfactory KPI results of 85% or higher for attentive service for more than 16 weeks straight by setting guest-focused behavior goals, consistently reinforcing standards, and holding employees accountable.
- Assist managers with running shifts by providing leadership support, being of service to guests and team members, and solving problems in order to flawlessly execute guest and team member experience.
- Develop, implement, and manage monthly and weekly communication boards to promote awareness of current overall restaurant goals, scores, and sales to keep employees informed and on the task of producing expected results and sales.
- Train new team members (40+) on restaurant and service procedures, and sales techniques, and enforce high-performance standards so they are set up to increase sales, be organized, and be attentive to guests.
Crew Member
McDonald's Restaurant
01.2014 - 06.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to complete orders.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
Bachelor of Science - Business Administration
Edinboro University of Pennsylvania
Edinboro, PA05.2022
High School Diploma -
Fort Leboeuf Senior High School
Waterford, PA06.2016
Skills
- Shift Leadership
- Drive Results Through Others
- Profitable Thinking
- Food Safety Awareness
- Sales and Customer Service Expertise
- Communication
- Attention to Detail
- Organization, Prioritizing, and Multitasking
- Decision Making
- Microsoft
Timeline
Service Team Certified
Olive Garden
06.2015 - Current
Crew Member
McDonald's Restaurant
01.2014 - 06.2015
Bachelor of Science - Business Administration
Edinboro University of Pennsylvania
High School Diploma -
Fort Leboeuf Senior High School