Miranda Wilson
Customer Experience Representative
Jackson,MS
Summary
Outgoing Wireless Sales Associate offering [Number] years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Mobile Sales Associate
Connectivity Source
Ridgeland, MS
01.2022 - 11.2023
- Monitored wireless sales space to establish familiarity with various carriers.
- Performed in-store product demonstrations at assigned events.
- Maintained sound knowledge of company product suites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Customer Experience Representative
Alorica
Jackson, MS
05.2018 - 12.2021
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Custodian
Crothhall
Jackson, MS
02.2016 - 04.2018
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Lanier High School
Jackson, MS 08.2007 - 05.2011
Skills
Organization
Timeline
Mobile Sales Associate
Connectivity Source
01.2022 - 11.2023
Customer Experience Representative
Alorica
05.2018 - 12.2021
Custodian
Crothhall
02.2016 - 04.2018
High School Diploma -
Lanier High School
08.2007 - 05.2011
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