Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Miranda Witherspoon

Roseville,Michigan

Summary

Highly skilled in hospitality training with a focus on host roles. Previous experience includes developing and implementing training programs, enhancing customer service skills, and improving restaurant efficiency. Strengths encompass communication skills, leadership abilities, and adaptability to changing environments. Notable impact made through improved team performance and increased customer satisfaction in previous roles. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Host Trainer

Texas Roadhouse
Roseville, Michigan
04.2024 - Current
  • Provided orientation and training to new staff members on the host job duties.
  • Monitored hosts' performance during shifts to ensure compliance with company standards.
  • Evaluated employees' progress through periodic assessments of their skills and knowledge.
  • Resolved conflicts between hosts by providing guidance and support as needed.
  • Worked closely with management team to develop strategies for improving customer satisfaction levels.
  • Provided feedback to hosts regarding their performance in order to help them reach their goals.
  • Coached individual hosts on how best to handle difficult customers or challenging situations.
  • Ensured that all safety regulations were followed at all times while on duty.
  • Identified opportunities for process improvements within the hosting department and communicated those ideas effectively with management staff.

Host

Texas Roadhouse
Roseville, Michigan
06.2023 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Education

High School Diploma -

Fraser High School
Fraser

Skills

  • Objectives creation
  • Cross-training
  • Guest service improvements
  • Motivational Techniques
  • Restaurant project leadership
  • Task Delegation
  • Schedule Management
  • Child Supervision
  • Homework Assistance
  • Behavior monitoring
  • Emotional and Physical Development Assessment
  • Cleaning and sanitization

Affiliations

  • reader
  • crochet
  • plants

Timeline

Host Trainer

Texas Roadhouse
04.2024 - Current

Host

Texas Roadhouse
06.2023 - Current

High School Diploma -

Fraser High School

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Miranda Witherspoon