Miranda Wright
Waxahachie,TX
Summary
Dynamic and results-driven professional with a proven track record at Parkland Memorial Hospital, excelling in client support and collaborative teamwork. Enhanced operational efficiency through strategic scheduling and proactive problem-solving, ensuring compliance with healthcare standards. Recognized for optimizing patient flow and fostering strong relationships, contributing to high-quality care and patient satisfaction.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
40
40
years of professional experience
Work History
Sales Associate
Ross Dress for Less
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Front Office Manager
T&T Lux Company
04.2017 - 08.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Lead Health Unit Coordinator
Parkland Memorial Hospital
06.1985 - 04.2020
- Improved staff efficiency through the development of comprehensive work schedules and task delegation strategies.
- Promoted patient safety by ensuring proper infection control measures were consistently followed throughout the unit.
- Proactively identified areas for improvement within the unit processes leading to increased efficiency for both patients and providers.
- Mitigated potential risks by conducting regular audits of unit practices and implementing corrective actions when necessary.
- Managed inventory levels of medical supplies to prevent shortages while reducing waste and controlling costs within the unit budget constraints.
- Maintained accurate and up-to-date patient records to ensure efficient information retrieval for healthcare providers.
- Assisted in the recruitment, training, and evaluation of new health unit coordinators to maintain high-quality care standards within the unit.
- Ensured smooth daily operations through effective coordination between physicians, nurses, technicians, therapists, case managers, social workers.
- Optimized patient flow by effectively managing admissions, discharges, and transfers.
- Ensured compliance with hospital policies and procedures by consistently monitoring staff performance and providing constructive feedback.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Associate of Applied Science - Health Care Administration
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
South Oak Cliff High School
Dallas, TX 7521606-1977
Skills
- Client support
- Collaborative teamwork
- Effective time management
- Analytical problem-solving
Accomplishments
- Awarded “Employee of the Month” in 2023.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Sales Associate
Ross Dress for Less
10.2023 - Current
Front Office Manager
T&T Lux Company
04.2017 - 08.2022
Lead Health Unit Coordinator
Parkland Memorial Hospital
06.1985 - 04.2020
Associate of Applied Science - Health Care Administration
Ultimate Medical Academy
High School Diploma -
South Oak Cliff High School
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