Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIRANDA B. JOHNSON

Albuquerque,NM

Summary

Energetic young lady with a background in warehouse logistics, and fine dining and hospitality, seeking a position in a customer oriented company. Courteous and professional, I am capable of balancing multiple tasks while delivering the highest level of customer service and can adapt and respond to any situation in a timely manner. I am dependable and am eager to further my knowledge of customer service and provide your client with a positive experience.

Overview

15
15
years of professional experience

Work History

Sales Associate

Men's District
03.2022 - 03.2025
  • Collaborated with management to develop promotional campaigns that increased foot traffic; Assisted in inventory management, ensuring accurate stock levels and timely replenishment; Trained new team members on product knowledge and sales techniques to enhance performance; Processed transactions using point-of-sales systems, maintaining accuracy in cash handling; Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise; Prepared merchandise for sales floor by pricing or tagging; Built relationships with customers to encourage repeat business; Answered customer questions about sizing, accessories, and merchandise care; Regularly assisted with customer alterations ensuring all items are complete in a timely manner; Helped customers locate products and coordinated with other locations for merchandise as needed; Assisted management with opening and closing duties; Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations; Resolved customer complaints with patience and understanding, by implementing feedback from our customers to improve store efficiency and meet customer needs; Demonstrated strong multitasking skills by handling customer needs both over the phone and in-person; Worked to maintain a positive work environment for coworkers ensuring an exceptional experience for our customers.

Credit Assistant

Attractive Gems Jewelers
12.2017 - 01.2022
  • Processed credit applications, ensuring adherence to internal policies and regulatory requirements; Trained new associates on sales techniques and product knowledge, improving team performance; Collaborated with management to create visually appealing merchandise displays that attracted customers; Assisted coworkers with customer inquiries when understaffed, helped locate merchandise, and suggested suitable options; Checked pricing, applied discounts; and printed receipts to ring up customers; Promoted the store's custom design services, resulting in increased orders for bespoke jewelry pieces; Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss; Conducted sales transactions efficiently using point-of-sales systems and maintained cash register operations; Maintained a visually appealing and organized store, contributing to a welcoming shopping experience.

Restaurant Hostess

Ocharley's Restaurant + Bar
04.2017 - 11.2017
  • Managed guest reservations and seating arrangements to optimize dining flow; Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts; Assisted management with opening and closing duties; Collaborated with coworkers during peak hours or when understaffed to ensure a positive work environment and to minimize wait times for guests; Demonstrated strong multitasking skills by taking reservations and to-go orders by phone while attending to in-person guest needs seamlessly; Oversaw daily front-of-house operations and assisted with back-of-house duties, ensuring compliance with health regulations; Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Hostess/Spa Concierge

The Chattanooga Hotel
11.2015 - 12.2016
  • In the restaurant, I was responsible greeting and seating guests, taking reservations and making follow up calls for confirmation; Handled a cash drawer and was responsible for any and all cash transactions; Assisted the servers with polishing silverware and keeping napkins folded and stocked; Resolved customer complaints and facilitated conflict resolutions. Informed guests of special events being held in the restaurant and within the hotel itself. Suggested local attractions and businesses to guests interested in exploring the city of Chattanooga. In the spa, I welcomed guests and checked them in as they arrived for their appointments; Assisted the manager with daily spa operations, including opening and closing procedures, and getting the therapists' rooms ready for the day. I was also responsible for recommending retail products for clients' at home usage and suggesting the appropriate service based on the current health condition of the client and tailoring it to their specific needs as to provide the best experience possible.

Lead Hostess

Southside Social
06.2015 - 10.2015
  • Handled busy schedules and kept up with basic cleanliness of the restaurant. Was responsible for greeting and seating guests as well as assisting the servers with keeping silverware polished and stocked, and their sections neat and tidy; Responsible for creating and distributing schedules for a team of 5 people; Stayed on top of the supply closets and notified the supervisor when we needed to restock.

Recieve Associate/Dock Associate

Amazon Fulfillment Center
07.2012 - 02.2015
  • Loaded and unloaded merchandise from vendor trucks onto the loading dock using a stand-up forklift; Responsible for scanning in items from the dock and sending them to the correct department for sorting. Worked in inventory and often assisted the Receive Clerk as well as my managers with checking in trucks for inspection.

SAP Clerk

Team 3 Logistics
12.2011 - 07.2012
  • Created and distributed product tickets for various car parts being housed for Volkswagen of Chattanooga; Carried out administrative tasks such as keeping track of inventory as well as packing and repacking products ready for transit.

SAP Clerk

Ryder Logistics, LLC
06.2011 - 12.2011
  • Created and distributed product tickets for various car parts being housed for Volkswagen of Chattanooga, carried out administrative tasks such as creating spreadsheets for and keeping track of inventory as well as packing and repacking products ready for transit.

Sales Associate

ACE Hardware Store
06.2010 - 05.2011
  • Responsible for stocking and restocking products, recommended retail for customers' at-home projects as well as small-owned businesses; responsible for handling cash and card transactions. Handled small machinery and flexibly worked evenings and weekends.

Education

Full-Time Student - Esthetics

Chattanooga College Medical, Dental and Technical Careers, Inc.
Chattanooga, TN
07.2025

No Degree - History Education/ Art History

Jacksonville State University
Jacksonville, AL

Skills

  • Creative Very positive attitude Enjoy teamwork and collaboration Excellent customer service Capable of anticipating the guests' needs Fast learner Eagerness to learn something new Responds and adapts very well under pressure Catering experience Love to be around and meet new people Passion for different cultures and languages Familiar with Microsoft Word and spreadsheets Reservations and booking system experience Special events planning and coordination Food and beverage services

Timeline

Sales Associate

Men's District
03.2022 - 03.2025

Credit Assistant

Attractive Gems Jewelers
12.2017 - 01.2022

Restaurant Hostess

Ocharley's Restaurant + Bar
04.2017 - 11.2017

Hostess/Spa Concierge

The Chattanooga Hotel
11.2015 - 12.2016

Lead Hostess

Southside Social
06.2015 - 10.2015

Recieve Associate/Dock Associate

Amazon Fulfillment Center
07.2012 - 02.2015

SAP Clerk

Team 3 Logistics
12.2011 - 07.2012

SAP Clerk

Ryder Logistics, LLC
06.2011 - 12.2011

Sales Associate

ACE Hardware Store
06.2010 - 05.2011

Full-Time Student - Esthetics

Chattanooga College Medical, Dental and Technical Careers, Inc.

No Degree - History Education/ Art History

Jacksonville State University

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