Adept at enhancing operational efficiency, I excelled at the United States Post Office by implementing goal-oriented procedures and utilizing my expertise in federal guideline proficiency and customer service. My background also includes critical support roles in the USAF, where I applied my skills in tracking protocols and emergency response, significantly contributing to team success and safety.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Postal Clerk
United States Post Office
San Antonio, TX
02.2000 - Current
Set goals and operating procedures that maximized employee effectiveness.
Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
Sold stamps and money orders to mail customers along daily route.
Operated mail processing equipment and manually sorted mail.
Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
Provided assistance to customers with passport application forms and documents.
Stocked counters with forms, film and license supplies to maintain inventory levels.
Checked passports for accuracy before issuing them to applicants.
Assisted customers in completing their visa applications and providing information about immigration policies and procedures.
Airman
United States Air Force, USAF
11.1991 - 09.1999
Provided initial care for emergency situations, such as administering oxygen, splinting fractures and providing basic life support.
Loaded and transported patients from hospitals to rehab centers or other medical facilities.
Documented patient condition and treatment to facilitate plan of care.
Evaluated animals for trainability and ability to perform.
Maintained records of training sessions, certifications and medical visits for each K9 unit.
Implemented specialized protocols for hazardous material detection utilizing trained canines as needed.
Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Worked closely with field personnel in order to provide additional support during critical incidents.
Implemented safety measures such as evacuation plans in response to fire alarms or bomb threats.
Provided first response to emergency situations, administering first aid and coordinating with emergency services.
Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
Interacted with visitors, employees and contractors while providing customer service when necessary.
Education
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC
05-2025
Medical Service Apprentice
United States Air Force
01-1997
National Emergency Medical Technician
United States Air Force
01-1997
United States Air Force Patrol Dog Handler
United States Air Force
01-1992
United States Air Force Apprentice Law Enforcement
United States Air Force
01-1992
Skills
Tracking protocols
Sorting procedures
Handling and sorting mail
Expenses tracking
International shipments
Federal guideline proficiency
Accomplishments
Air Force Outstanding Unit award
Air Force Good Conduct Award
Air Force Achievement Medal
Air Force Longevity Service Award
Air Force Overseas Short Tour Ribbon
NCO Professional Military Education Ribbon
Certification
EMT-B Certification
FCIC Basic Telecommunications Certification
References
References available upon request.
Timeline
Postal Clerk
United States Post Office
02.2000 - Current
Airman
United States Air Force, USAF
11.1991 - 09.1999
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Medical Service Apprentice
United States Air Force
National Emergency Medical Technician
United States Air Force
United States Air Force Patrol Dog Handler
United States Air Force
United States Air Force Apprentice Law Enforcement