Miranda Burdette
Charleston,WV
Summary
Personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Hardworking and reliable CSR with strong ability in working front line. Offering a friendly face and happy person . Highly organized, proactive and punctual with team-oriented mentality.
Ambitious, career-focused job seeker, anxious to obtain an entry-level CSR position to help launch career while achieving company goals.
Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking and reliable Customer service representative with strong ability in running the teller line. Offering to help with orders,accounts,ATM deposits. Highly organized, proactive and punctual with team-oriented mentality.
Ambitious, career-focused job seeker, anxious to obtain an entry-level CSR position to help launch career while achieving company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
CSR
City National Bank
08.2017 - Current
- Routinely answered customer questions regarding merchandise and pricing.
- Described product to customers and accurately explained details and care of merchandise.
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Asked open-ended questions to assess customer needs.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Communicated all store initiatives and promotions to customers to generate return business.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Processed 175 daily invoices and billed renewed invoices to clients.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Lead Teacher, Toddler Room
Momma Bears Childcare
07.2020 - 02.2023
- Designed training program to teach new teachers school guidelines and increase overall success.
- Introduced new software into classrooms, enhancing student comprehension and improving test scores.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Lead Toddler Room Teachers to ensure a safe, nurturing and stimulating environment for children.
- Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
- Maintained accurate records of student progress and development.
- Observed and evaluated children's performance, behavior, social development and physical health.
- Planned and implemented activities to stimulate growth in language, motor and social skills.
- Assisted with potty training of toddlers in the classroom setting.
- Conducted parent-teacher conferences to discuss children's progress.
- Encouraged parents' involvement in their child's education through participation in class activities or volunteering at school events.
- Promoted positive relationships between students by providing individual attention when needed.
- Taught basic life skills such as toileting, dressing, eating habits.
- Provided emotional support for young children who are adjusting to being away from home.
- Fostered an environment that encourages creativity while maintaining an orderly atmosphere.
- Enforced rules of behavior consistent with program philosophy while demonstrating respect for all children.
- Collaborated with colleagues on classroom projects or initiatives related to curriculum design or assessment practices.
- Participated in professional development opportunities related to early childhood education topics.
- Supervised indoor and outdoor playground activities ensuring safety standards were met at all times.
- Implemented hands-on, play-based strategies for experiential learning.
- Engaged with children on individual basis to build positive, trusting relationships.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Incorporated music and art activities to encourage creativity and expression.
- Observed children to record development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Read aloud and played alphabet games to encourage early literacy.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Implemented daily routines that promote independence and self-help skills.
Creative Learning Center
Preschool Teacher
02.2010 - 05.2017
- Worked with other teachers and administrators to evaluate and revise elementary school programs.
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- Consistently received positive teacher evaluations from students.
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and Board of Education goals.
- Developed IEPs with and without BIPs.
- Encouraged students with special academic interests to fully pursue those subjects.
- Enforced the school’s student discipline code to deal with problem situations.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Supervised an average of 20 students in classrooms, halls, cafeterias, schoolyards and on field trips.
- Created a classroom environment in which children could learn respect for themselves and others.
- Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.
- Provided key support for library expansion project.
- Created an enjoyable and interesting learning environment for 20 students each year.
- Provided reading instruction to special needs students.
- Designed and implemented a basic math program to be available to all students.
- Created an enjoyable and interesting learning environment for 20 students each year.
- Developed lesson plans, activities and assignments to help students master academic concepts.
- Created a positive classroom environment that encouraged learning and collaboration amongst peers.
- Attended professional development workshops in order to stay abreast of new trends in education.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Remained calm and patient in student interactions to support individual growth and development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Integrated multimedia resources into daily lessons in order to engage students in active learning experiences.
- Monitored student behaviour during class time, intervening when necessary to ensure a safe learning environment for all students.
- Conducted assessments of student progress in order to evaluate the effectiveness of instructional methods.
Education
apprenticeship for child development specialist - Child Development
Ben Franklin Career & Technical Education Center
Dunbar, WV2015
High School Diploma -
Herbert Hoover High School
Clendenin, WV2003
Associate of Science - Early Childhood Education
Wvu
Parkersburg, WVSkills
- Team leader
- Safety-conscious
- Fast learner
- CPR certified
- Deadline-driven
reliable
team player
dependable
great work ethic
- Microsoft Outlook
- Microsoft Excel
- Multi-Task Management
- Order Processing
- Customer Relations
- High-Energy Attitude
- Professional Telephone Demeanor
- Credit Card Payment Processing
- Positive and Professional
- Microsoft PowerPoint
- Customer Service
- People person
- Out going personality
- Account Updating
- Dependable and Responsible
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100 percent of the shots you never take.
Michael Jordan
Timeline
Lead Teacher, Toddler Room
Momma Bears Childcare
07.2020 - 02.2023
CSR
City National Bank
08.2017 - Current
Creative Learning Center
Preschool Teacher
02.2010 - 05.2017
apprenticeship for child development specialist - Child Development
Ben Franklin Career & Technical Education Center
High School Diploma -
Herbert Hoover High School
Associate of Science - Early Childhood Education
Wvu