Marcus A. Wright

Managed operations of 5 Café Departments

• Drove operational improvements which resulted in savings and improved profit and loss margins
• Developed and implemented performance improvement strategies in keeping with Loudoun County Health Codes
• Developed and maintained courteous and effective working relationships, and developed team communications for meetings
• Onboarded and trained employees, and provided continued trainings and performance reviews
• Monitored company inventory to keep stock levels and databases updated
• Identified issues, analyzed information and provided solutions to problems
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Prepared variety of different written communications, reports and documents

Oversee Front End Operations ensuring procedures are followed

• Monitor programs that affected Front End (e.g Community information, Shoppers Club for Business, donations)
• Track, analyze, and provide feedback on front end operator performance
• Monitor packaging expenses and labor costs
• Ensure compliance with internal and external ABC and tobacco checks.
• Oversaw cashier operations, bookkeeping and security.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Worked with security staff and law enforcement on shoplifting and vandalism response.
• Reviewed financial reports and trend forecasts.
• Evaluated employee performance and made recommendations for improvements.
• Motivated employees to perform at peak productivity with morale-boosting programs.
• Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
• Monitored cash drawers in 30 checkout stations to verify adequate cash supply.

Supervised daily operations

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment in compliance with Fairfax County Health Codes
• Exceeded goals through effective task prioritization and great work ethic, increasing sales by 9.5%, and increasing company rank from 5th to 2nd.
• Increased customer satisfaction by 13% by resolving issues, and providing friendly and courteous customer service.
• Implemented marketing strategies to introduce new products to increase sales.
• Saved $15,000 annually by implementing cost-saving initiatives to increase profits and reduce losses.

Supervised daily operations; staffed and lead a smooth running department; trained employees on proper procedures in compliance with Fairfax County Health Codes; Responsible for scheduling, ordering, and introducing/marketing new products; while in this position sales increased by 12% and department success in the company moved from 6th to 2nd.

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment in compliance with Fairfax County Health Codes
• Increased customer satisfaction by 8% by resolving issues, and providing friendly and courteous customer service.
• Saved $10,000 annually by implementing cost-saving initiatives that increased profits and reduced department losses.

Managed daily bookkeeping responsibilities.

• Posted daily receipts and payments in accordance with corporate protocols
• Prepared local and state tax forms
• Established QuickBooks accounting system to reflect accurate financial records
• Verified accurate recordkeeping processes, reducing financial inconsistencies
• Reduced financial discrepancies through transaction monitoring and management
• Reviewed and processed employee expense reports and vendor invoices for payment
• Completed payroll for employees and maintained detailed records of procedures
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
• Organized and carried out proactive month-end, quarterly and year-end processes