Microsoft Word & Excel
MIRANDA L. JOHNSTON
Dental Office Manager
Lewisberry,PA
Summary
I am detailed with the understanding of dental terminology and patient procedures. Meticulous record-keeper with over 12 years of experience handling sensitive dental information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator and inputting procedure codes with specificity for proper billing designations. Innovated and goal oriented management professional committed to dental offices With skilled conflict resolution. Encouraging manager and analytical problem solver with talents for team building with motivated customer service relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Office Manager
DR. BRUCE SPIVAK, DMD, 850
Carlisle, PA
02.2015 - Current
- Appointment scheduling
- Checking in/out patient's
- Answering multi-line phones
- Faxing
- Filing
- Insurance Coordinating
- Collecting outstanding balances
- Collections
- Patient billing
- Coding for insurance
- Insurance billing
- Administrative tasks
- Posting insurance checks
- Submitting Pre-Determinations
- Reviewing Pre-Determinations
- Treatment Planning
- Managing Invisalign Financials
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
Dental Office Manager
DR. MARK RAVER
Shiremanstown, PA
10.2013 - 02.2015
- Record keeping of OSHA updates
- OSHA/HIPPA training
- Training new employees
- Appointment scheduling
- Checking in/out patient's
- Filing
- Insurance Coordinating
- Accounts Receivable
- Patient billing
- Coding for insurance
- Insurance billing
- Periodontal charting
- Administrative tasks
- Posting insurance checks
- Sending recall postcards
OFFICE MANAGER / MARKETING MANAGER
DILLSBURG DENTAL CARE, 100
Dillsburg, PA
05.2009 - 10.2013
- Record keeping of OSHA updates
- OSHA/HIPPA training
- Training new employees
- Appointment scheduling
- Checking in/out patient's
- Filing
- Insurance Coordinating
- Accounts Receivable
- Banking/Deposits
- Collect hours for payroll
- Patient billing
- Coding for insurance
- Insurance billing
- Technical support
- Office IT when there are system problems
- Arranging Meetings
- Managing office staff
- Hiring/Terminations and Interviews
- Keeping staff records
- Periodontal charting
- Treatment Planning
- Staff Training
- Presenting small and large treatment plans
- Knowledge in both SoftDent and Dentrix software
- All Marketing – placing ads, designing and publishing patient newsletters, generating welcome letters to people who have moved into the area and designing forms
- Also, I analyze all sources of marketing from all new patients.
Nurse Technician
MOUNTAIN MANOR TREATMENT CENTER
Emmitsburg, MD
02.2009 - 05.2009
- Transcribing dictation from an offsite facility
- Admitting patients
- Taking vitals
- Verifying insurance
- Collecting co-pays
- Monitoring detox patients
- Collecting urine specimens for drug testing
Health Room Technician / School Health
FREDERICK COUNTY HEALTH
Frederick, MD
11.2008 - 05.2009
- Hyperlink reference not valid
- Administering daily, prn, and emergency medications
- Taking vitals
- First Aid
- CPR
- Tend to all children/staff that need attention
- Call parents
- Update records
- Filing
- Inform Guidance of any observations needed in order for them to discuss issue with the child
BILLING SPECIALIST
CARE RX
Newport, PA
08.2006 - 10.2008
- Preparing for billing with nursing homes and private pay patient’s
- Updating daily census
- Working rejected claims
- Calling insurance companies to verify coverage and to retrieve codes for rejected claims for payment
- Taking incoming calls from facilities and or patient’s questioning their bill
- Rebilling insurance companies online and by paper claims
- Billing Hospice plans
- Meeting deadlines on the billing to facilities
- Helping other pharmacy technicians with rejected claims
- Contacting accounts daily and communication information on plans, answering questions regarding plan coverage, etc.
Education
High School Diploma -
Dental
Skills
Financial Management
Scheduling
Patient care
Policies and procedures
Employee training
Office meetings
Payment plans
Sales and marketing
Software
Certification
CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Dental Office Manager
DR. BRUCE SPIVAK, DMD, 850
02.2015 - Current
Dental Office Manager
DR. MARK RAVER
10.2013 - 02.2015
OFFICE MANAGER / MARKETING MANAGER
DILLSBURG DENTAL CARE, 100
05.2009 - 10.2013
Nurse Technician
MOUNTAIN MANOR TREATMENT CENTER
02.2009 - 05.2009
Health Room Technician / School Health
FREDERICK COUNTY HEALTH
11.2008 - 05.2009
BILLING SPECIALIST
CARE RX
08.2006 - 10.2008
High School Diploma -
Dental